In this special 150th episode, Adam Avramescu and Dave Derington reflect on their journeys in customer education and the evolving nature of the field. They explore the fluidity of customer education roles, noting that there is no single, universal “playbook” that applies across all organizations. Dave Derington shares insights from his new role as Senior Manager of Learning Solutions and Programs at Atlassian, a large, mature enterprise.

What we’ve learned over the years is that what we call Customer Education has no discrete start or end. Universally, we focus on:

• The challenges and opportunities of scaling learning programs to support millions of users,
• The importance of integrating community and learning initiatives
• The strategic approaches required to drive adoption and engagement within complex, distributed organizations.

The episode offers a unique perspective on the evolving landscape of customer education and the innovative ways leading companies are tackling the complexities of learning at scale. Listen in and let us know your thoughts!