Podcast: CELab: The Customer Education Lab

• CELab: The Customer Education Lab

Episode 153 – [Feed Drop] CXetera – Should CSMs do training?

• March 27, 2025
• Tagged as: Adam Avramescu, Coffee habits, cost to serve, CSM roles, CSM training, Customer Education, customer engagement, Customer Experience, customer outcomes, Customer Success, Customer Training, Dee Kapila, market specificity, operational efficiency, personality matters, Product Adoption, professional development, Professional Services, QBR challenges, scalable training, team optimization, training art, training consistency, training customization., training efficiency, training expertise, training quality, training scalability, training sustainability, webinar delivery

This episode is a “feed drop” or crossover episode featuring Adam Avramescu and Dee Kapila‘s new show – CXetera! As our network grows, we will often feature other shows where you can go and continue…

• CELab: The Customer Education Lab

Episode 152 – NetExam – Beyond Customer Training: Demystifying Channel Partner Education

• March 10, 2025
• Tagged as: access management, AI in training, Certification, Customer Education, Customer Success, Dan Boyle, Dave Derington, informal learning, Learning Management System, LMS, NetExam, partner training, Scale, training best practices

In this episode of CELab, we engage in a comprehensive discussion with Brett Strauss and Dan Boyle about the intricacies of customer education and partner training. They explore the evolution of NetExam, the importance of…

• CELab: The Customer Education Lab

CELab – Ep 151 – Elli Neeld – Building AI Chatbots for CX

• February 22, 2025
• Tagged as: Adam Avramescu, AI chatbots, Customer Education, Customer Experience, Customer Satisfaction, Customer Support, Data Sources, Implementation, Optimization, Proactive Education, Resolution Rate, User Experience

In this conversation, Adam Avramescu and Elli Neald discuss the evolution of customer education and support through the implementation of AI chatbots. They explore the challenges faced in the “old-school” customer support models, the transition…

• CELab: The Customer Education Lab

CELab – Ep 150 – Celebrating 150 Episodes – Reflections on our Journey in Customer Education

• February 7, 2025
• Tagged as: Adam Avramescu, AI integration, Atlassian, community integration, content syndication, Customer Education, Customer Success, Dave Derington, enterprise deployment, journey reflection, large organizations, learning maturity, learning platforms, marketing alignment, partner training, podcast episode, strategic roles, user groups

In this special 150th episode, Adam Avramescu and Dave Derington reflect on their journeys in customer education and the evolving nature of the field. They explore the fluidity of customer education roles, noting that there…

• CELab: The Customer Education Lab

CELab – Ep 149 – Julie Cochrane – Balancing Instructor-Led Delivery Costs with Customer Value: A Pricing Playbook

• January 24, 2025
• Tagged as: change management, client engagement, compliance training, cost management, Customer Education, data-driven pricing, financial software, flexible models, Instructional Design, Julie Cochrane, Learning Management System, pricing strategy, sales collaboration, training value, virtual labs, virtual training

In this episode of the CELab podcast, Julie Cochran, the Global Education Services lead at Charles River Development, shares her journey in developing a fair and data-driven pricing model for her company’s instructor-led training programs. …

• CELab: The Customer Education Lab

Ep 148 – Roasting the Robot CELabs Live Commentary on AI-Generated Content

• January 10, 2025

At CELab, we’re always pushing the boundaries of customer education and technology. In our latest experiment, Adam dove headfirst into the world of AI-generated content using Google’s NotebookLM. But he didn’t stop there, and channeled…

• CELab: The Customer Education Lab

CELab Ep 147 – CELab 2024 Wrapped – Part 2

• December 27, 2024
• Tagged as: Adam Avramescu, AI, community, content creation, Customer Education, Customer Success, Dave Derington, Learning Design, LMS, SaaS, Scale

As the year comes to a close, we reflect on the top episodes of 2024 and make some bold predictions for the year ahead. What were our five most popular episodes of the year and…

• CELab: The Customer Education Lab

CELab Ep 146 – CELab 2024 Wrapped

• December 12, 2024
• Tagged as: accelerated engagement, AI integration, community engagement, community platform, cross-functional collaboration, Customer Education, customer metrics, Customer Success, Customer Training, digital CX, diverse challenges, independent consultant, LMS selection, process improvement, scaled CX

In this episode, we reflect on the eventful year of 2024 for the CELab podcast. Dave shares his experiences as an independent consultant, highlighting the diverse range of customer education challenges he has tackled, from…

• CELab: The Customer Education Lab

CELab Ep 145 – Craig Hewitt – The Future of Podcasting and Customer Growth

• November 29, 2024
• Tagged as: AI, brand growth, content creation, Customer Education, Dave Derington, distribution, Engagement, Marketing, media, media strategy, omni-channel, podcasting, scaling, short-form content, Twitch, YouTube

How does podcasting help Customer Education? In this episode we welcome Craig Hewitt, the founder of Castos, a podcast hosting and production platform. We dive into the ever-evolving landscape of content creation, distribution, and how…

• CELab: The Customer Education Lab

CELab Ep 144 – Cultivating a Culture of Learning: Trimble’s Innovative Approach to Customer Education

• November 15, 2024
• Tagged as: Adam Avramescu, Customer Education, Customer Success, Dave Derington, Digital Credentialing, gamification, L&D, Learning Culture, Leila Ishtayeh Colburn, Owen Chamberlain, Partnerships, SaaS, social learning

In this episode of CELab, we broaden our conversation about inspiring a “culture of learning” that inspires innovation.  We dive deep with Leila Ishtayeh Colburn, the Learning Platform Enablement Leader at Trimble, and Owen Chamberlain,…