Customer education doesn’t have a confidence problem. It has a visibility problem wearing a confidence problem’s clothes. Thought Industries’ 2026 State of Customer Learning & AI Report found that 99% of leaders are confident their…
CELab – Ep 177 – How Kevin Lee Turned “Scrappy” Video into a Scaled Customer Education Engine
- March 4, 2026
- Tagged as: AI impact, audience engagement, authenticity, content creation, corporate jargon, Customer Education, customer journey, Customer Success, Dave Derington, employee generated content, influencer, Kevin Lee, Onboarding, personal brand, Rubic's Cube, scalable learning, Scale, social media, video content, video production, YouTube
In this episode of CELab, we welcome content creator Kevin Lee to unpack how “scrappy” social-style video can transform Customer Education and scaled Customer Success. Kevin shares his journey from running a Rubik’s Cube meme account and…
CELab – Ep 171 – Building an Operating System for Execution: Sean Reay on the Future of Enablement & CX
- December 11, 2025
- Tagged as: accountability, AI authoring, AI for CX, AI roleplay, always-on learning, business outcomes, calls to action, Collaboration, Customer Education, Customer Experience, customer experience., customer journey, Dave Derington, Enablement, go-to-market resources, impact sprints, innovation, Instructional Design, knowledge management, learning friction, learning tools, micro learnings, personalization at scale, revenue architecture, revenue targets, SaaS, Sales Enablement, Sean Reay, strategic enablement, training assets, workflow integration
What happens when you stop thinking about “training” and start designing a revenue architecture? In this episode, we down with Sean Reay – a seasoned revenue enablement leader with experience at companies like Outreach and…
CELab – Ep 160 – Randon Ruggles and The Secret to Customer Education Success: Short-Form Video, Data, and Team Synergy
- July 4, 2025
- Tagged as: content creation, Customer Education, customer engagement, customer journey, Customer Success, data metrics, Jamf, Learning Experience, Learning Management System, Localization, onboarding flows, Professional Services, Randon Ruggles, scalable content, short form content, video content
What does it take to build a world-class customer education program in today’s fast-paced, global SaaS landscape? In this episode, Dave Derington sits down with Randon Ruggles, Director of Customer Education at Jamf, to unpack…
CELab – Ep 158 – Jeremy Davis at Cloudshare – Virtual Labs: The Game-Changer in Customer Education Technology
- June 6, 2025
- Tagged as: AI automation, Cloudshare, Customer Education, customer journey, Customer Retention, Customer Success, Dave Derington, hands-on training, Instructional Design, Jeremy Davis, operational efficiency, Product Marketing, scalable programs, self-paced training, training impact, virtual environment, virtual labs
In this episode, we sit down with Jeremy Davis from Cloudshare to explore the transformative world of virtual labs in customer education. Discover how cutting-edge technology is reshaping training approaches, making learning more accessible, efficient,…
