Most companies handed the internal AI rollout to whoever sits closest to revenue — Sales Enablement or RevOps — and adoption promptly stalled at the login screen. In this episode, Dave reunites with his old…
CELab – Ep 171 – Building an Operating System for Execution: Sean Reay on the Future of Enablement & CX
- December 11, 2025
- Tagged as: accountability, AI authoring, AI for CX, AI roleplay, always-on learning, business outcomes, calls to action, Collaboration, Customer Education, Customer Experience, customer experience., customer journey, Dave Derington, Enablement, go-to-market resources, impact sprints, innovation, Instructional Design, knowledge management, learning friction, learning tools, micro learnings, personalization at scale, revenue architecture, revenue targets, SaaS, Sales Enablement, Sean Reay, strategic enablement, training assets, workflow integration
What happens when you stop thinking about “training” and start designing a revenue architecture? In this episode, we down with Sean Reay – a seasoned revenue enablement leader with experience at companies like Outreach and…
In this episode of CELab, host Dave Derington sits down with April Trask, a leader in partner enablement and enterprise AI at Writer. April unpacks the evolving landscape of partner enablement, exploring how AI and…
One theme that’s on the minds of many Customer Education professionals is learning how to “bridge the divide” between our teams and other education-focused teams. In Episode 19 (Sharing with Others) we kicked off this…
In this episode we talk about how you, as a Customer Education professional, can and should collaborate with others. It could be your L&D team, Sales or Customer Success Enablement, or even training professionals like…
