Check out our previous episodes of the CELab podcast!

Episode 78 – Daniel Quick & Barry Kelly – A 12-Step Playbook for Customer Education Success

For Leaders and Practitioners, there are few books out there on the market which appeal specifically to the Customer Education Market which is why we always put the spotlight on any new seminal work on…

Episode 77 – Stephanie Pellegrino – The Next Generation of Customer Education Leaders

Over the years, many Customer Education practitioners have come to us at CELab asking, “How do I move up in my Customer Education career?” What are some of the big mistakes we’ve made or even…

Episode 76 – Nick Mehta – Customer Education is the Core of Customer Success

While Customer Education has been around for many years, we at CELab attribute it’s re-emergence to the Customer Success movement. And with that, we invite special guest Nick Mehta – CEO of Gainsight – to…

Episode 75 – Melissa VanPelt – Customer Education, Advocacy, and Community

For this episode, we welcome Melissa VanPelt who leads Seismic’s Global Education and Advocacy program at Seismic. We’ve hoped to have Melissa on the show for some time, and this is an episode you’ll truly…

Episode 74 – CELab Maximum “Minis” – Part 1 – Working with Marketing

It’s Valentine’s Day and our gift to the CELab Community was intended to be a “Mini”. Turned out, both Adam and Dave got on a roll and at about the 31 minute mark, Adam can…

Episode 73 – Monica Sindwani – Transitioning to Customer Education

Are you wondering how to move from K-12 to Customer Education? Or academia to corporate learning? In this episode, we’re diving into how Customer Education professionals get into the business. Many professionals make a move…

Episode 70 – Christy Hollingshead – Data Doesn’t Lie

It’s one thing to say that you “Lead with Data” (emphasize air quotes).  It’s another thing entirely to build the kind of dashboards and reports that will allow you to do it. In this episode…

Episode 69 – Next-Level Instructional Design with Mike Di Gregorio

We’ve covered Instructional Design 101 topics on CELab before, but what about more advanced techniques? Once you’ve covered the basic frameworks, what are other evidence-based concepts that you can incorporate into your learning programs? In…