Check out our previous episodes of the CELab podcast!

Episode 83 – State of Customer Education Industry 2022 – Part 1 – Skilljar

In the lead-up to Fall 2022 Conference Season, we will be releasing a three-part mini-series covering a number of reports. Here, we cover Skilljar’s 2022 Customer Education Benchmarks and Trends Report. Each and every year…

Episode 82 – Phil Byrne – Breaking into Customer Education

In this episode, we speak with Phil Byrne, Manager of Product Education at Intercom. Through the lens of choosing the right metrics, Phil takes us on a journey through one of our favorite topics: breaking…

Episode 81 – Courtney Sembler and the Wild, Wild, World of Localization

Customer Education programs grow and mature alongside products and platforms as a software business grows. And, at some point, Localization becomes a hot topic. What is Localization in Customer Education? In this episode we welcom…

Episode 80 – Alessandra Marinetti – Tribal Leadership in Customer Education

How do we think about leadership in Customer Education? In previous episodes of the CELab Podcast, we have talked about next generation of leaders and what they need to do up to set the stage…

Episode 78 – Daniel Quick & Barry Kelly – A 12-Step Playbook for Customer Education Success

For Leaders and Practitioners, there are few books out there on the market which appeal specifically to the Customer Education Market which is why we always put the spotlight on any new seminal work on…

Episode 77 – Stephanie Pellegrino – The Next Generation of Customer Education Leaders

Over the years, many Customer Education practitioners have come to us at CELab asking, “How do I move up in my Customer Education career?” What are some of the big mistakes we’ve made or even…

Episode 76 – Nick Mehta – Customer Education is the Core of Customer Success

While Customer Education has been around for many years, we at CELab attribute it’s re-emergence to the Customer Success movement. And with that, we invite special guest Nick Mehta – CEO of Gainsight – to…

Episode 75 – Melissa VanPelt – Customer Education, Advocacy, and Community

For this episode, we welcome Melissa VanPelt who leads Seismic’s Global Education and Advocacy program at Seismic. We’ve hoped to have Melissa on the show for some time, and this is an episode you’ll truly…

Episode 74 – CELab Maximum “Minis” – Part 1 – Working with Marketing

It’s Valentine’s Day and our gift to the CELab Community was intended to be a “Mini”. Turned out, both Adam and Dave got on a roll and at about the 31 minute mark, Adam can…