Check out our previous episodes of the CELab podcast!

Episode 63 – 2021 State of Customer Education Industry: TSIA & Thought Industries Reports

A key part of CELab’s role in the Customer Education Community is to keep you updated on the research and reports coming out of the Customer Education world, especially when they address the state of…

Episode 62 – Debbie Smith – Certification for SaaS Businesses

In this episode we return to the subject of Certification, this time focusing on how to adapt development of programs to meet the breakneck pace of change with growing Software-as-a-Service businesses. Dave interviews Debbie Smith,…

Episode 61 – Sam Cummings – Inspiring, Cultivating, and Distributing Success through Learning

Continuing in our Customer Success series, we dive deep into the thoughts of Sam Cummings, Author, Data Scientist, and Customer Success professional, currently working as an Enterprise CSM at LinkedIn.  Education takes many forms in…

Episode 60 – Gagne’s Nine Events of Instruction

In this episode, we return to our Instructional Design 101 series, where we informally cover key concepts from the instructional design world and apply them to customer education. In previous episodes, we’ve covered frameworks like…

Episode 59 – Steve Cornwell Discusses the Evolution of Customer Education and Learning Ops

Steve Cornwell is CEO and Founder of Northpass, the LMS that powers learning experiences for some of the top SaaS, sharing-economy, and subscription-economy companies. He joins us for the return of our CEO series, where…

Episode 58 – Orchestrated Onboarding with Donna Weber

Does Onboarding Matter?  That’s what Donna Weber, veteran Customer Education professional and President of Springboard Solutions firmly asserts in her new book, Onboarding Matters! She says: “Onboarding is the most important part of the customer…

Episode 57 – Brian Childs Shares a Training Maturity Model to Grow and Scale Customer Education Teams

Brian Childs, a customer education leader with experience at Moz, TapClicks, and more, has developed a Maturity Model that emerging Customer Education teams can use. In this interview, he describes how you can use the…

Episode 56 – Michael Harnum from @ESGsuccess Tells Us Why Customer Education and Customer Success are Really the Same Business and Walks Us Through a Maturity Model for Both

On this episode of CELab we continue both our CEO Series and Customer Success Series as Michael Harnum, CEO of ESG Success, walks us through his journey to Customer Success as a Service. Typically, Education…

Episode 55 – Product-Focused Afterthought – Exploring Customer Education’s Role in Customer Success with Lincoln Murphy

Product-focused afterthought! – that’s what most Customer Success clients get wrong about Customer Education according Lincoln Murphy of Sixteen Ventures.  But what does this mean, exactly?  In recent episodes, SaaS executives and investors perceive Customer…

Episode 54 – Eugene Lee Takes the Investor View on Customer Education

What are venture capitalists thinking about the potential for Customer Education and Customer Success? As the industry becomes more profitable, we’ve seen more investment activity in the space. Eugene Lee from OMERS Ventures joins us…

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