Check out our previous episodes of the CELab podcast!

Episode 69 – Next-Level Instructional Design with Mike Di Gregorio

We’ve covered Instructional Design 101 topics on CELab before, but what about more advanced techniques? Once you’ve covered the basic frameworks, what are other evidence-based concepts that you can incorporate into your learning programs? In…

Episode 68 – Hardware and Software for Customer Education

One of the most common questions that those new to the field of Customer Education ask about when beginning to develop a program is, “What kind of equipment and/or software do I need?” What’s a…

Episode 67 – Developing Content at Scale for Highly Configurable SaaS Products

In Episode 66 of the CELab Podcast we discussed Best Practices for keeping your Customer Education content up-to-date despite the rapid-pace of change that we experience in Software-as-a-Service businesses.   But what happens when you also…

Episode 65 – Customer Education Hiring and Team Structure – Revisited!

Who should I hire for my customer education team? This isn’t a new question. In fact, we first covered this topic on the show – if you can believe it – nearly three years ago!…

Episode 64 – The Scale Engine

In Adam Avramescu’s book, “Customer Education – Why Smart Companies Profit by Making Customers Smarter”, he first introduces that, “Customer Education is your scale engine for Customer Success” (p 11).  This concept – the Scale…

Episode 63 – 2021 State of Customer Education Industry: TSIA & Thought Industries Reports

A key part of CELab’s role in the Customer Education Community is to keep you updated on the research and reports coming out of the Customer Education world, especially when they address the state of…

Episode 62 – Debbie Smith – Certification for SaaS Businesses

In this episode we return to the subject of Certification, this time focusing on how to adapt development of programs to meet the breakneck pace of change with growing Software-as-a-Service businesses. Dave interviews Debbie Smith,…

Episode 61 – Sam Cummings – Inspiring, Cultivating, and Distributing Success through Learning

Continuing in our Customer Success series, we dive deep into the thoughts of Sam Cummings, Author, Data Scientist, and Customer Success professional, currently working as an Enterprise CSM at LinkedIn.  Education takes many forms in…

Episode 60 – Gagne’s Nine Events of Instruction

In this episode, we return to our Instructional Design 101 series, where we informally cover key concepts from the instructional design world and apply them to customer education. In previous episodes, we’ve covered frameworks like…

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