Check out our previous episodes of the CELab podcast!

Ep 119 – Alessio Artuffo – Docebo and AI-Powered Customer Education

We’re always excited to talk with leaders about their platforms and roadmap – and this episode is no exception.  You’ll want to join us to learn how Docebo is leading the way with AI-powered Customer…

CELab – Ep 118 – Sourabh Bajaj – AI and Customer Education

In this episode, Sourabh Bajaj, an expert in AI, explores the role of artificial intelligence in customer education. He discusses his background in AI, its early use in the postal service for handwriting detection, and…

Ep 117 – Strigo and the Next Generation of Virtual Instructor Led Training

Instructor-led training has always been a core part of the customer education program. With COVID hitting in 2020 there was a strong shift to VILT (Virtual Instructor-Led Training), companies started using whatever tools were at…

Ep 116 – Treion Muller – The Rise of the Mutant Learner

What is a Mutant Learner?  In this episode of the CELab podcast, we welcome #1 International Best Selling Author Treion Muller to the show to talk about his recent book, “The Rise of the Mutant…

Ep 115 – Shellie Grieve – Cohort Learning in Customer Education

In this episode, Dave Derington chats with Shellie Grieve, the Director of Collaborative Learning at ServiceNow. You’ll hear about the landscape of cohort learning and its role in customer education, the impact of the pandemic…

Ep 114 – Alessandra Marinetti – Change Management and its Role in Customer Education

In this episode, Adam Avramescu takes a deep dive into Change Management with Alessandra Marinetti – Global Head of Education and Enablement at Asana.  Change Management is, as Alessandra shares – “the ability to enable…

Ep 113 – Caitlin Wood – Scale Success and the Role of Education

In this episode, Caitlin Wood, Senior Director of Customer Success and Enablement at Ironclad, dives into the intricate world of customer education and success. She elucidates the unique structure of Ironclad’s education program, the role…

Ep 112 – Nick Mehta and Steve Cornwell – Digital Customer Education

This is an episode you won’t want to miss – the future is now!  Customer Education has a seat at the table and a critical impact on business. In this episode, we talk with Nick…

Episode 111 – Instructional Design 101 – Mayer’s 12 Principles

In this episode, Adam reviews Dr. Richard E. Mayer’s 12 Principles for Multimedia Learning in our Instructional Design 101 series. Dr. Mayer’s research focus is determining how people learn (i.e., the science of learning) and…