In this episode of the Customer Education Lab, Georg Gottschalk, VP of Global Education at Acumatica, to unpack what it really takes to build a skill infrastructure around a highly complex ERP platform. Georg traces…
In this episode of CELab, Dave Derington sits down with Tim Devine, who built Optro’s (formerly AuditBoard) live training program from a solo effort in 2021 into a three-person team running roughly 250 custom training…
In this episode of the Customer Education Lab, Adam Avramescu sits down with Kelly Mullaney, Head of AI Guild at Juniper Square, to unpack how AI is actually changing Customer Education. Kelly traces his journey from tax tech writer at Microsoft, to…
In this episode of the Customer Education Lab we sit down with longtime friend and customer education leader Lila Krutel at Skilljar by Gainsight to unpack how MCP (Model Context Protocol) and modern AI tools…
CELab – Ep 177 – How Kevin Lee Turned “Scrappy” Video into a Scaled Customer Education Engine
- March 4, 2026
- Tagged as: AI impact, audience engagement, authenticity, content creation, corporate jargon, Customer Education, customer journey, Customer Success, Dave Derington, employee generated content, influencer, Kevin Lee, Onboarding, personal brand, Rubic's Cube, scalable learning, Scale, social media, video content, video production, YouTube
In this episode of CELab, we welcome content creator Kevin Lee to unpack how “scrappy” social-style video can transform Customer Education and scaled Customer Success. Kevin shares his journey from running a Rubik’s Cube meme account and…
CELab – Ep 171 – Building an Operating System for Execution: Sean Reay on the Future of Enablement & CX
- December 11, 2025
- Tagged as: accountability, AI authoring, AI for CX, AI roleplay, always-on learning, business outcomes, calls to action, Collaboration, Customer Education, Customer Experience, customer experience., customer journey, Dave Derington, Enablement, go-to-market resources, impact sprints, innovation, Instructional Design, knowledge management, learning friction, learning tools, micro learnings, personalization at scale, revenue architecture, revenue targets, SaaS, Sales Enablement, Sean Reay, strategic enablement, training assets, workflow integration
What happens when you stop thinking about “training” and start designing a revenue architecture? In this episode, we down with Sean Reay – a seasoned revenue enablement leader with experience at companies like Outreach and…
Are you ready to rethink the way your team delivers customer education? In this episode of CELab, host Dave Derington welcomes Sarah Sedgman, CEO and founder of LearnExperts, for an inspiring discussion about the power…
CELab – Ep 169 – Customer Education and Education Services – The Future of Learning in B2B SaaS – Part 2
- November 12, 2025
- Tagged as: agile practices, B2B SaaS, continuous learning, Customer Education, Customer Enablement, Customer Success, data structure, Dave Derington, Education Services, enterprise training, LearnExperts, learning fabric, learning investment, Learning Outcomes, modular learning, training packages, usage data
In the last episode of the CELab podcast, co-host Dave Derington explored the profound shifts redefining the learning landscape—from the legacy of transactional, revenue-generating education services to agile, outcome-driven customer enablement. Customer Education and Education…
CELab – Ep 168 – Customer Education and Education Services – The Future of Learning in B2B SaaS – Part 1
- October 29, 2025
- Tagged as: Adoption, B2B SaaS, Customer Education, Customer Success, Dave Derington, Education Services, Enablement, Instructional Design, instructor-led training, learning management systems, learning modalities, neuroplasticity, on-demand learning, revenue vs outcomes, SaaS, Scale, subscription economy, training programs
What does the future hold for Customer Education in the ever-evolving world of B2B SaaS? In this solo episode, CELab co-founder and host Dave Derington explores the profound shifts redefining the learning landscape—from the legacy of transactional,…
In this episode of CELab, we welcome Nick Mehta and Erica Kuhl to talk about Skilljar by Gainsight! We discuss the integration of their platforms and the future of Customer Education. We explore the importance…
