Tag: Customer Education

Product-Focused Afterthought – Exploring Customer Education’s Role in Customer Success with Lincoln Murphy

• February 19, 2021
• Tagged as: Adam Avramescu, CloudApp, company, CSM, Customer Education, Customer Success, customer success teams, Customers, Dave Derington, education, experience, industry, Lincoln Murphy, Looom, people, product, question, result, Sixteen Ventures, startups, talk, training, understand, work

Product-focused afterthought! – that’s what most Customer Success clients get wrong about Customer Education according Lincoln Murphy of Sixteen Ventures.  But what does this mean, exactly?  In recent episodes, SaaS executives and investors perceive Customer…

Episode 54 – Eugene Lee Takes the Investor View on Customer Education

• February 4, 2021
• Tagged as: Adam Avramescu, Customer Education, Customer Success, Dave Derington, Docebo, Eugene Lee, Gainsight, Intellum, Investment, Learning Management System, LMS, OMERS Ventures, Post-Sales, ROI, Skilljar, SMB, Thought Industries, Venture Capital, WorkRamp

What are venture capitalists thinking about the potential for Customer Education and Customer Success? As the industry becomes more profitable, we’ve seen more investment activity in the space. Eugene Lee from OMERS Ventures joins us…

• CELab Customer Education CEO Series

Episode 53 – Exploring Consolidated Learning Strategies with Ted Blosser

• January 22, 2021
• Tagged as: Box, CEO, Cisco, Consolidated Learning Strategies, Customer Education, Dave Derington, Engineering, Internal, SaaS, Sales Enablement, Ted Blosser, WorkRamp

One theme that’s on the minds of many Customer Education professionals is learning how to “bridge the divide” between our teams and other education-focused teams. In Episode 19 (Sharing with Others) we kicked off this…

Episode 52 – What Can David Bowie Teach Us About Customer Education

• January 8, 2021
• Tagged as: 2020, Adam Avramescu, ADDIE, Bowienet, Collaboration, Customer Education, Dave Derington, Davie Bowie, Experimentation, Focus, Imitators, Music Theory, Perfectionism, SAM, Success, Technology

In 2019 we did our first “pause and reflect” style episode over the holidays, which was one of our top five episodes of all time. With this episode we, once again, let loose and do…

Episode 51 – COGNITION 2020 – 6 Principles to Building a Customer Education Program

• December 10, 2020
• Tagged as: Adam Avramescu, Adoption, Agile, Asana, CELab, Churn, COGNITION 2020, Customer Education, Customer Education Manifesto, Customer Success, Data, Dave Derington, Expansion, Heap Analytics, Intercom, Learning, LTV, Moment of Need, Onboarding, Outreach, Retention, Salesforce Trailhead, Scale, Slack, Thought Industries, Twilio

On October 6th, we presented – live – at Thought Industries’ COGNITION 2020. This was a great event with many leaders from our Customer Education category. In this recording we unveil our Customer Education Manifesto….

Episode 50 – CELab Anniversary Special

• November 25, 2020
• Tagged as: Adam Avramescu, Anniversary Special, Bill Cushard, Cube Rule, Customer Education, Daniel Quick, Dave Derington, Donna Weber, Linda Schwaber-Cohen, Maria Manning Chapman, Mason Levy, Megan Torrance, Microlearning, Podcasting Equipment, Wendy Hamilton, work out loud, xAPI

In this episode, we’re celebrating some milestones from CELab! First, we are celebrating two amazing years of working out loud. We kicked off our very first episode, “Getting Started with Customer Education” on November 11th,…

• Customer Education

Customer Training LMS: Your guide to learning platforms

• November 13, 2020
• Tagged as: Customer Education, Customer Experience Platform, Customer Training, Learning Management System, LMS, LMS Admin

This article on selecting a Customer Training LMS is adapted from Adam Avramescu’s book, Customer Education: Why Smart Companies Profit by Making Customers Smarter. What is a Customer Training LMS? A Customer Training LMS (Learning…

Episode 49 – Customer Education Conferences Recap 2020

• November 12, 2020
• Tagged as: Adam Avramescu, Alessandra Marinetti, Barry Kelly, Bill Cushard, CEdMA Connect, Customer Education, Customer Education Conferences, Customer Education Manifesto, Daniel Quick, Dave Derington, Debbie Smith, DEI, Hopin, Linda Schwaber-Cohen, Melissa Majors, Recap, Skilljar Connect, Thought Industries

This is the time of year where we see conferences like DevLearn (which we spoke at last year), The Guild’s Learning Conference, and this year, for the first time ever, we had a three-week run…

Episode 48 – CELab Live Mailbag

• October 29, 2020
• Tagged as: Adam Avramescu, Adoption, Best Practices, Common Formats, Customer Education, Customer Education Manifesto, Dave Derington, Integration, Mailbag, Managing Small Teams, Pitfalls, Skilljar, Skilljar Connect 2020, Strategy, Telemetry

In October we attended Skilljar Connect 2020 and hosted a Live Mailbag episode at the event!  Attendees submitted really amazing questions.  We couldn’t tackle them all – so stay tuned for yet another Mailbag episode…

Episode 47 – Carla Torgerson Explains Microlearning for Customer Education Professionals

• October 13, 2020
• Tagged as: Adam Avramescu, Bull City Learning, Carla Torgerson, Customer Education, Customer Success, Dave Derington, DevLearn, DevLearn 2019, Microlearning

In this “mini” episode, we focus on microlearning and share some things we learned from one of the industry experts on the subject. At DevLearn 2019, we had the great opportunity to talk with Carla…