Early listeners will remember that we used to do a segment on the show called “Customer Education Mailbag” where we would answer a quick question at the end of the episode, usually unrelated to the…

Our next “State of the Industry” report review comes from Forrester and Intellum with their 2019 paper: “Increase Revenue and Improve Customer Retention Through Customer Education Programs”. This report differs from previous ones in that…

In this episode we look at Skilljar’s 2020 Customer Education Benchmarks and Trends report. This report is one of the most comprehensive to-date featuring insights from over 250 customer and partner education teams.  Come listen…

In this episode we react as we discover that “only 14% of respondents believed that their customers were adequately trained.” Join us as we break down a report from Thought Industries and Claire Schooley (formerly…

In this episode we feature a fireside chat with Daniel Quick, Head of Customer Education at Asana.  How can you really leverage what we’ve learned about game design and apply it to Education and Learning? …

In this episode of our CEO Series, Adam speaks with Jonathan Anderson, Co-Founder and CEO of Candu on the Power of the User Interface in your Product Adoption journey.

In March 2020, we are experiencing the world’s largest work from home “experiment”.  In dark days of a global pandemic, how can Customer Education Professionals shine a little light?  Join us as we share how…

In this episode, we talk with Wendy Hamilton of TechSmith.  TechSmith creates products that you probably already know and love, because their easy-to-use tools help anyone create great video without needing strong video production skills…

In this episode we’re joined by Barry Kelly where he takes us on a journey from Default to Dynamic Measurement. Barry is the CEO and Co-founder of Thought Industries, the world’s leading B2B customer training platform…

In this episode we discuss the “Rise of the Customer” with Sandi Lin, CEO and Founder at Skilljar.  Educating your customers, while not a new concept, is a muscle that many Software-as-a-Service companies haven’t flexed. …