This is a placeholder for your sticky navigation bar. It should not be visible.

Tag: Learning

Episode 101 – Hard-Learned Lessons in Customer Education Leadership – Part 2

March 27, 2023
Tagged as: Adam Avramescu, business, Customer Education, Customer Success, Dave Derington, education, Feelings, Learning, Lessons-Learned, Lisa Rothrauff, Melissa VanPelt, Mike Di Gregorio, Mistakes, Phil Byrne, SaaS, Scale

In CELab’s 100th episode, we’ve kicked off the celebration of 100 episodes by discussing the hardest-won lessons for Customer Education Leaders. Dave and Adam have both held several roles on their journeys as customer education…

Episode 99 – Lisa Rothrauff – Building Resilient Customer Education Teams in Times of Change

March 3, 2023
Tagged as: Adam Avramescu, Amplitude, Customer Education, Customer Success, Dave Derington, Hiring, Instructional Design, Learning, Lisa Rothrauff, product, SaaS, Telemetry

Customer Education teams must remain adaptable in times of change. After all, we support ever-changing products for diverse audiences, and we drive ever-changing business strategies. In this episode, Lisa Rothrauff, Director of Customer Education at…

Episode 75 – Melissa VanPelt – Customer Education, Advocacy, and Community

March 8, 2022
Tagged as: Adam Avramescu, community, Customer Education, Customer Success, Dave Derington, education, Enablement, Learning, Melissa VanPelt, product, Program, SaaS, Scale, Seismic

For this episode, we welcome Melissa VanPelt who leads Seismic’s Global Education and Advocacy program at Seismic. We’ve hoped to have Melissa on the show for some time, and this is an episode you’ll truly…

On October 6th, we presented – live – at Thought Industries’ COGNITION 2020. This was a great event with many leaders from our Customer Education category. In this recording we unveil our Customer Education Manifesto….