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Tag: Learning

Episode 51 – COGNITION 2020 – 6 Principles to Building a Customer Education Program

  • December 10, 2020
  • Tagged as: Adam Avramescu, Adoption, Agile, Asana, CELab, Churn, COGNITION 2020, Customer Education, Customer Education Manifesto, Customer Success, Data, Dave Derington, Expansion, Heap Analytics, Intercom, Learning, LTV, Moment of Need, Onboarding, Outreach, Retention, Salesforce Trailhead, Scale, Slack, Thought Industries, Twilio
https://episodes.castos.com/celabs/CELab-Ep-51-COGNITION-2020-6-Principles.mp3
https://customer.education/podcast-player/2138/episode-51-cognition-2020-6-principles-to-building-a-customer-education-program.mp3

Download file | Play in new window | Duration: 00:59:24 | Recorded on December 10, 2020

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On October 6th, we presented – live – at Thought Industries’ COGNITION 2020. This was a great event with many leaders from our Customer Education category. In this recording we unveil our Customer Education Manifesto….

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Recent Posts

  • Episode 59 – Steve Cornwell Discusses the Evolution of Customer Education and Learning Ops
  • Episode 58 – Orchestrated Onboarding with Donna Weber
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  • Episode 56 – Michael Harnum from @ESGsuccess Tells Us Why Customer Education and Customer Success are Really the Same Business and Walks Us Through a Maturity Model for Both
  • Episode 55 – Product-Focused Afterthought – Exploring Customer Education’s Role in Customer Success with Lincoln Murphy

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The CELab CEO Series

This is a series of episodes where we focused on the CEO perspective upon Customer Education.

  • Episode 53 – Exploring Consolidated Learning Strategies with Ted Blosser
  • Episode 44 – Chip Ramsey – Start with Science
  • Episode 36 – Jonathan Anderson and the Power of UI in Product Adoption
  • Episode 34 – Wendy Hamilton Explains How Video is the Key to Customer Education
  • Episode 33 – Barry Kelly Takes Us from Default to Dynamic Measurement
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