CELabCELabCELabCELab
  • Manifesto
  • Episodes
  • Sponsors
  • Apply to Speak
  • About Us
  • Contact Us
  • Mailing List

This is a placeholder for your sticky navigation bar. It should not be visible.

Tag: Amplitude

  • CELab: The Customer Education Lab

Stop Hiring SMEs as Trainers: How Optro Scales Live Training That Actually Protects Revenue

  • June 5, 2026
  • Tagged as: AI in customer education, Amplitude, AuditBoard, Customer Education, customer training at scale, Dave Derington, do-it-with-me training, Gainsight, learning paths, live training, Optro, product training, renewal rate, revenue protection, Skilljar, Tim Devine, training ROI
https://episodes.castos.com/celabs/2484082/c1e-kwnwudw10va2pwm1-345jd30mamxo-8rneyd.mp3

In this episode of CELab, Dave Derington sits down with Tim Devine, who built Optro’s (formerly AuditBoard) live training program from a solo effort in 2021 into a three-person team running roughly 250 custom training…

Leave a reply
  • CELab: The Customer Education Lab

Episode 99 – Lisa Rothrauff – Building Resilient Customer Education Teams in Times of Change

  • March 3, 2023
  • Tagged as: Adam Avramescu, Amplitude, Customer Education, Customer Success, Dave Derington, Hiring, Instructional Design, Learning, Lisa Rothrauff, product, SaaS, Telemetry
https://episodes.castos.com/celabs/d8d64019-73d8-4c3e-8401-b714e92eaf48-CELab-Ep-99-Lisa-Rothrauff-Building-Resilient-Customer-Education-Teams-in-Times-of-Change.mp3

Customer Education teams must remain adaptable in times of change. After all, we support ever-changing products for diverse audiences, and we drive ever-changing business strategies. In this episode, Lisa Rothrauff, Director of Customer Education at…

Leave a reply

Sign the Manifesto!

Are you a passionate supporter of Customer Education? Make your voice heard!

Sign our Manifesto

Recent Posts

  • CELab – Ep 189 – Stop Throwing Content at the Problem: Talya Reynolds on Contextual, Data-Driven Product Education
  • CELab – Ep 188 – Customer Education Doesn’t Have a Confidence Problem – It Has a Visibility Problem: Irana Wasti of Thought Industries
  • CELab – Ep 187 – Customer Education Comes First: How Anna-Lena Kress Flipped the Content Flow at quantilope
  • CELab – Ep 186 – Build Once, Distribute Many: Stop Making Your Customers Come to You
  • CELab – Ep 185 – The Four Faces of AI Resistance: Eve Kedar on Why Customer Education Should Own the AI Rollout
Powered by Podcaster for WordPress.
Customer Education Laboratories © 2020