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Tag: Amplitude

  • CELab: The Customer Education Lab

Stop Hiring SMEs as Trainers: How Optro Scales Live Training That Actually Protects Revenue

  • June 5, 2026
  • Tagged as: AI in customer education, Amplitude, AuditBoard, Customer Education, customer training at scale, Dave Derington, do-it-with-me training, Gainsight, learning paths, live training, Optro, product training, renewal rate, revenue protection, Skilljar, Tim Devine, training ROI
https://episodes.castos.com/celabs/2484082/c1e-kwnwudw10va2pwm1-345jd30mamxo-8rneyd.mp3

In this episode of CELab, Dave Derington sits down with Tim Devine, who built Optro’s (formerly AuditBoard) live training program from a solo effort in 2021 into a three-person team running roughly 250 custom training…

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  • CELab: The Customer Education Lab

Episode 99 – Lisa Rothrauff – Building Resilient Customer Education Teams in Times of Change

  • March 3, 2023
  • Tagged as: Adam Avramescu, Amplitude, Customer Education, Customer Success, Dave Derington, Hiring, Instructional Design, Learning, Lisa Rothrauff, product, SaaS, Telemetry
https://episodes.castos.com/celabs/d8d64019-73d8-4c3e-8401-b714e92eaf48-CELab-Ep-99-Lisa-Rothrauff-Building-Resilient-Customer-Education-Teams-in-Times-of-Change.mp3

Customer Education teams must remain adaptable in times of change. After all, we support ever-changing products for diverse audiences, and we drive ever-changing business strategies. In this episode, Lisa Rothrauff, Director of Customer Education at…

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Recent Posts

  • CELab – Ep 183 – Your Product Isn’t Too Complex for AI: Georg Gottschalk on ERP, Partners, and Learning at Scale
  • Stop Hiring SMEs as Trainers: How Optro Scales Live Training That Actually Protects Revenue
  • CELab – Ep 181 – Kelly Mullaney – From “Team of One” to 10x Impact: How AI Is Rewiring Customer Education
  • CELab – Ep 180 – Lila Krutel – How MCP + AI Are Shifting Power Back to Customer Education Leaders
  • CELab – Ep 179 – How Jess Katz Built an AI‑Powered Customer Education Org as a Team of One
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