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Tag: renewal rate

  • CELab: The Customer Education Lab

Stop Hiring SMEs as Trainers: How Optro Scales Live Training That Actually Protects Revenue

  • June 5, 2026
  • Tagged as: AI in customer education, Amplitude, AuditBoard, Customer Education, customer training at scale, Dave Derington, do-it-with-me training, Gainsight, learning paths, live training, Optro, product training, renewal rate, revenue protection, Skilljar, Tim Devine, training ROI
https://episodes.castos.com/celabs/2484082/c1e-kwnwudw10va2pwm1-345jd30mamxo-8rneyd.mp3

In this episode of CELab, Dave Derington sits down with Tim Devine, who built Optro’s (formerly AuditBoard) live training program from a solo effort in 2021 into a three-person team running roughly 250 custom training…

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