CELabCELabCELabCELab
  • Manifesto
  • Episodes
  • Sponsors
  • Apply to Speak
  • About Us
  • Contact Us
  • Mailing List

This is a placeholder for your sticky navigation bar. It should not be visible.

Tag: learning paths

  • CELab: The Customer Education Lab

Stop Hiring SMEs as Trainers: How Optro Scales Live Training That Actually Protects Revenue

  • June 5, 2026
  • Tagged as: AI in customer education, Amplitude, AuditBoard, Customer Education, customer training at scale, Dave Derington, do-it-with-me training, Gainsight, learning paths, live training, Optro, product training, renewal rate, revenue protection, Skilljar, Tim Devine, training ROI
https://episodes.castos.com/celabs/2484082/c1e-kwnwudw10va2pwm1-345jd30mamxo-8rneyd.mp3

In this episode of CELab, Dave Derington sits down with Tim Devine, who built Optro’s (formerly AuditBoard) live training program from a solo effort in 2021 into a three-person team running roughly 250 custom training…

Leave a reply

Sign the Manifesto!

Are you a passionate supporter of Customer Education? Make your voice heard!

Sign our Manifesto

Recent Posts

  • CELab – Ep 183 – Your Product Isn’t Too Complex for AI: Georg Gottschalk on ERP, Partners, and Learning at Scale
  • Stop Hiring SMEs as Trainers: How Optro Scales Live Training That Actually Protects Revenue
  • CELab – Ep 181 – Kelly Mullaney – From “Team of One” to 10x Impact: How AI Is Rewiring Customer Education
  • CELab – Ep 180 – Lila Krutel – How MCP + AI Are Shifting Power Back to Customer Education Leaders
  • CELab – Ep 179 – How Jess Katz Built an AI‑Powered Customer Education Org as a Team of One
Powered by Podcaster for WordPress.
Customer Education Laboratories © 2020