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Tag: Lisa Rothrauff

Episode 101 – Hard-Learned Lessons in Customer Education Leadership – Part 2

  • March 27, 2023
  • Tagged as: Adam Avramescu, business, Customer Education, Customer Success, Dave Derington, education, Feelings, Learning, Lessons-Learned, Lisa Rothrauff, Melissa VanPelt, Mike Di Gregorio, Mistakes, Phil Byrne, SaaS, Scale
https://episodes.castos.com/celabs/b41490f6-98ed-4774-9322-f59af47edcae-CELab-Ep-101-Hard-Learned-Lessons-in-Customer-Education-Leadership-Part-2.mp3

In CELab’s 100th episode, we’ve kicked off the celebration of 100 episodes by discussing the hardest-won lessons for Customer Education Leaders. Dave and Adam have both held several roles on their journeys as customer education…

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Episode 99 – Lisa Rothrauff – Building Resilient Customer Education Teams in Times of Change

  • March 3, 2023
  • Tagged as: Adam Avramescu, Amplitude, Customer Education, Customer Success, Dave Derington, Hiring, Instructional Design, Learning, Lisa Rothrauff, product, SaaS, Telemetry
https://episodes.castos.com/celabs/d8d64019-73d8-4c3e-8401-b714e92eaf48-CELab-Ep-99-Lisa-Rothrauff-Building-Resilient-Customer-Education-Teams-in-Times-of-Change.mp3

Customer Education teams must remain adaptable in times of change. After all, we support ever-changing products for diverse audiences, and we drive ever-changing business strategies. In this episode, Lisa Rothrauff, Director of Customer Education at…

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Recent Posts

  • Episode 101 – Hard-Learned Lessons in Customer Education Leadership – Part 2
  • Episode 100 – Hard-Learned Lessons in Customer Education Leadership – Part 1
  • Episode 99 – Lisa Rothrauff – Building Resilient Customer Education Teams in Times of Change
  • Episode 98 – Tiffany Taylor – The Overlap between Customer Success and Customer Education
  • Episode 97 – Customer Education 1997 – Part 3

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The CELab CEO Series

This is a series of episodes where we focused on the CEO perspective upon Customer Education.

  • Episode 53 – Exploring Consolidated Learning Strategies with Ted Blosser
  • Episode 44 – Chip Ramsey – Start with Science
  • Episode 36 – Jonathan Anderson and the Power of UI in Product Adoption
  • Episode 34 – Wendy Hamilton Explains How Video is the Key to Customer Education
  • Episode 33 – Barry Kelly Takes Us from Default to Dynamic Measurement
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