Continuing in our Customer Success series, we dive deep into the thoughts of Sam Cummings, Author, Data Scientist, and Customer Success professional, currently working as an Enterprise CSM at LinkedIn.  Education takes many forms in…

On October 6th, we presented – live – at Thought Industries’ COGNITION 2020. This was a great event with many leaders from our Customer Education category. In this recording we unveil our Customer Education Manifesto….

In this episode we discuss the “Rise of the Customer” with Sandi Lin, CEO and Founder at Skilljar.  Educating your customers, while not a new concept, is a muscle that many Software-as-a-Service companies haven’t flexed. …