Video. It is often the go-to for many of our customers, and for good reason. Some stats from TechSmith, “83% of people prefer watching videos to accessing instructional or informational content via text or audio”….
Over the years, many Customer Education practitioners have come to us at CELab asking, “How do I move up in my Customer Education career?” What are some of the big mistakes we’ve made or even…
While Customer Education has been around for many years, we at CELab attribute it’s re-emergence to the Customer Success movement. And with that, we invite special guest Nick Mehta – CEO of Gainsight – to…
In Adam Avramescu’s book, “Customer Education – Why Smart Companies Profit by Making Customers Smarter”, he first introduces that, “Customer Education is your scale engine for Customer Success” (p 11). This concept – the Scale…
Episode 61 – Sam Cummings – Inspiring, Cultivating, and Distributing Success through Learning
- May 14, 2021
- Tagged as: Adam Avramescu, Asana, CELab, Certifications, Credly, CSM, Customer, Customer Education, Customer Success, Dave Derington, Gainsight, Google, Influencers, LinkedIn, LinkedIn Live, LinkedIn Sales Navigator, Nick Mehta, Outreach, Sam Cummings, Smartsheet, Social Selling, Ti Calculators, Trello, Twitch
Continuing in our Customer Success series, we dive deep into the thoughts of Sam Cummings, Author, Data Scientist, and Customer Success professional, currently working as an Enterprise CSM at LinkedIn. Education takes many forms in…
Episode 55 – Product-Focused Afterthought – Exploring Customer Education’s Role in Customer Success with Lincoln Murphy
- February 19, 2021
- Tagged as: Adam Avramescu, CloudApp, company, CSM, Customer Education, Customer Success, customer success teams, Customers, Dave Derington, education, experience, industry, Lincoln Murphy, Looom, people, product, question, result, Sixteen Ventures, startups, talk, training, understand, work
Product-focused afterthought! – that’s what most Customer Success clients get wrong about Customer Education according Lincoln Murphy of Sixteen Ventures. But what does this mean, exactly? In recent episodes, SaaS executives and investors perceive Customer…
