Are you prepared to transform the way you perceive learning and interaction with technology? We’re thrilled to share fascinating insights from Barry Kelly, CEO of Thought Industries, on the future of customer education. Barry, with his remarkable understanding and vast experience, guides us through a diverse array of topics, including the astonishing potential of AI and natural language processing in the learning industry, as well as the concept of ‘headless technology.’

Barry is the co-founder and CEO of Thought Industries, a company dedicated to revolutionizing learning experiences through technology. He brings over a decade of experience in the field, starting his journey at Berkeley College of Music where he was part of building an online music school with a focus on external learning, Thought Industries empowers businesses to enhance their learning programs, offering capabilities such as content delivery, monetization, integration, and more. Barry’s passion for innovative learning solutions and his insights into AI, NLP (natural language processing), and headless technology positions him as a leader in the education technology sector.

About the Show

CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad advice that stop growth dead in its tracks.

Listen in as we discuss:

  • International Stout Day
  • Barry’s intro and background
  • AI and Natural Language Processing (NLP) in education
  • Headless technology and its benefits – security, scalability, and customization
  • Embedding learning directly into software platforms
  • Learning at the moment of need
  • Role of community in learning – peer-based communication and collaboration
  • How AI is revolutionizing the way we learn, create content, and understand proficiency
  • Natural language processing
  • Transformative potential of Helium’s headless technology
  • How AI and NLP can help in embedding learning experiences into software platforms
  • Importance of community in education


Barry Kelly

Thought Industries

Dave Derington LinkedIn

Adam Avramescu LinkedIn

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