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Tag: Customer Retention

Episode 41 – Intellum and Forrester show how to Increase Revenue and Improve Customer Retention Through Customer Education Programs

  • July 7, 2020
  • Tagged as: 2020, Adam Avramescu, Customer Education, Customer Retention, Dave Derington, Forrester, Intellum, July 2019, LMS, ROI, Support Costs, Thought Leadership, World Paloma Day
https://episodes.castos.com/celabs/CELab-Ep-41-Intellum-Forrester.mp3
https://customer.education/podcast-player/1953/episode-41-intellum-and-forrester-show-how-to-increase-revenue-and-improve-customer-retention-through-customer-education-programs.mp3

Download file | Play in new window | Duration: 00:34:42 | Recorded on July 7, 2020

Our next “State of the Industry” report review comes from Forrester and Intellum with their 2019 paper: “Increase Revenue and Improve Customer Retention Through Customer Education Programs”. This report differs from previous ones in that…

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