CELabCELabCELabCELab
  • Manifesto
  • Episodes
  • Sponsors
  • Apply to Speak
  • About Us
  • Contact Us
  • Mailing List

This is a placeholder for your sticky navigation bar. It should not be visible.

Tag: Proactive Education

  • CELab: The Customer Education Lab

CELab – Ep 151 – Elli Neeld – Building AI Chatbots for CX

  • February 22, 2025
  • Tagged as: Adam Avramescu, AI chatbots, Customer Education, Customer Experience, Customer Satisfaction, Customer Support, Data Sources, Implementation, Optimization, Proactive Education, Resolution Rate, User Experience
https://episodes.castos.com/celabs/1980088/c1e-owjwuv6v14sg0o01-ww6rnn2jidxr-ke6mu2.mp3

In this conversation, Adam Avramescu and Elli Neald discuss the evolution of customer education and support through the implementation of AI chatbots. They explore the challenges faced in the “old-school” customer support models, the transition…

Leave a reply

Sign the Manifesto!

Are you a passionate supporter of Customer Education? Make your voice heard!

Sign our Manifesto

Recent Posts

  • CELab – Ep 179 – How Jess Katz Built an AI‑Powered Customer Education Org as a Team of One
  • CELab – Ep 178 – From Order Taker to Trusted Consultant: How Action Mapping & Brainstorm Transformed Customer Education at Quickbase
  • CELab – Ep 177 – How Kevin Lee Turned “Scrappy” Video into a Scaled Customer Education Engine
  • CELab – Ep 176 – Uplimit – From Hype to Outcomes — AI Enablement That Actually Changes Behavior
  • CELab Ep 175 – From Click-Paths to Conversations: Roberto Aiello on AI, Localization, and Customer Education
Powered by Podcaster for WordPress.
Customer Education Laboratories © 2020