CELabCELabCELabCELab
  • Manifesto
  • Episodes
  • Sponsors
  • Apply to Speak
  • About Us
  • Contact Us
  • Mailing List

This is a placeholder for your sticky navigation bar. It should not be visible.

Tag: Proactive Education

  • CELab: The Customer Education Lab

CELab – Ep 151 – Elli Neeld – Building AI Chatbots for CX

  • February 22, 2025
  • Tagged as: Adam Avramescu, AI chatbots, Customer Education, Customer Experience, Customer Satisfaction, Customer Support, Data Sources, Implementation, Optimization, Proactive Education, Resolution Rate, User Experience
https://episodes.castos.com/celabs/1980088/c1e-owjwuv6v14sg0o01-ww6rnn2jidxr-ke6mu2.mp3

In this conversation, Adam Avramescu and Elli Neald discuss the evolution of customer education and support through the implementation of AI chatbots. They explore the challenges faced in the “old-school” customer support models, the transition…

Leave a reply

Sign the Manifesto!

Are you a passionate supporter of Customer Education? Make your voice heard!

Sign our Manifesto

Recent Posts

  • CELab – Ep 185 – The Four Faces of AI Resistance: Eve Kedar on Why Customer Education Should Own the AI Rollout
  • CELab – Ep 184 – Your Biggest AI Problem Isn’t Skills – It’s Belief: Customer Education in the Age of AI
  • CELab – Ep 183 – Your Product Isn’t Too Complex for AI: Georg Gottschalk on ERP, Partners, and Learning at Scale
  • Stop Hiring SMEs as Trainers: How Optro Scales Live Training That Actually Protects Revenue
  • CELab – Ep 181 – Kelly Mullaney – From “Team of One” to 10x Impact: How AI Is Rewiring Customer Education
Powered by Podcaster for WordPress.
Customer Education Laboratories © 2020