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Tag: Master Glossary

  • CELab: The Customer Education Lab

CELab – Ep 185 – The Four Faces of AI Resistance: Eve Kedar on Why Customer Education Should Own the AI Rollout

  • August 7, 2026
  • Tagged as: AI adoption, AI Resistance, change management, Customer Education, Customer Success, Instructional Design, Internal AI Rollout, Master Glossary, RevOps, Sales Enablement, Vanity Metrics
https://episodes.castos.com/celabs/2563957/c1e-mxwxs42j46so0p3g-47943onjix28-gdsy7h.mp3

Most companies handed the internal AI rollout to whoever sits closest to revenue — Sales Enablement or RevOps — and adoption promptly stalled at the login screen. In this episode, Dave reunites with his old…

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