Check out our previous episodes of the CELab podcast!
CELab – Ep 180 – Lila Krutel – How MCP + AI Are Shifting Power Back to Customer Education Leaders
In this episode of the Customer Education Lab we sit down with longtime friend and customer education leader Lila Krutel at Skilljar by Gainsight to unpack how MCP (Model Context Protocol) and modern AI tools…
CELab – Ep 179 – How Jess Katz Built an AI‑Powered Customer Education Org as a Team of One
In this episode of the Customer Education Lab, we sit down with Jess Katz, Senior Customer Education Manager at Forter, to unpack how she built an AI‑powered customer education function as a team of one….
CELab – Ep 178 – From Order Taker to Trusted Consultant: How Action Mapping & Brainstorm Transformed Customer Education at Quickbase
In this episode, we are joined by Ashley DeKerlegand, Director of Customer Education and CX Enablement at Quickbase, to unpack how she transformed Quickbase University from “optional training” into a core driver of expansion and…
CELab – Ep 177 – How Kevin Lee Turned “Scrappy” Video into a Scaled Customer Education Engine
In this episode of CELab, we welcome content creator Kevin Lee to unpack how “scrappy” social-style video can transform Customer Education and scaled Customer Success. Kevin shares his journey from running a Rubik’s Cube meme account and…
CELab – Ep 176 – Uplimit – From Hype to Outcomes — AI Enablement That Actually Changes Behavior
Customer education has outgrown the LMS era. In this episode of CELab we down with Zayd Badwan, Chief Revenue & Customer Officer at Uplimit, and Yash Tekriwal, who leads education and cohort programs at Clay,…
CELab Ep 175 – From Click-Paths to Conversations: Roberto Aiello on AI, Localization, and Customer Education
In this episode of the Customer Education Lab, Adam Avramescu sits down with his Personio teammate and Senior Learning Experience Designer Roberto Aiello for a deep dive into what modern customer education really looks like in 2026. They unpack…
CELab – Ep 174 – From Course Library to Learning OS: LearnWorlds and the Future of Customer Education
Customer education is outgrowing the idea of “just an LMS.” In this episode, Dave Derington sits down with Mia Čomić, Product Marketing Manager at LearnWorlds, to unpack how the platform is evolving from a traditional…
CELab – Ep 173 – From Helldivers 2 to St. Vincent: Surprising Lessons for Customer Education Leaders
In this end-of-year special, Adam Avramescu and Dave Derington look back at 2025 through the lens of the things they love most outside of work: video games and live music. They unpack how titles like…
CELab – Ep 172 – Bessie Weiss – From PLG Darling to Enterprise Powerhouse: How Webflow Scales Customer Education
In this episode of CELab – The Customer Education Lab, host Adam Avramescu sits down with Bessie Weiss, Senior Director of Customer Education at Webflow, to unpack what it really takes to evolve a beloved…
CELab – Ep 171 – Building an Operating System for Execution: Sean Reay on the Future of Enablement & CX
What happens when you stop thinking about “training” and start designing a revenue architecture? In this episode, we down with Sean Reay – a seasoned revenue enablement leader with experience at companies like Outreach and…