Check out our previous episodes of the CELab podcast!
CELab – Ep 150 – Celebrating 150 Episodes – Reflections on our Journey in Customer Education
In this special 150th episode, Adam Avramescu and Dave Derington reflect on their journeys in customer education and the evolving nature of the field. They explore the fluidity of customer education roles, noting that there…
CELab – Ep 149 – Julie Cochrane – Balancing Instructor-Led Delivery Costs with Customer Value: A Pricing Playbook
In this episode of the CELab podcast, Julie Cochran, the Global Education Services lead at Charles River Development, shares her journey in developing a fair and data-driven pricing model for her company’s instructor-led training programs. …
Ep 148 – Roasting the Robot CELabs Live Commentary on AI-Generated Content
At CELab, we’re always pushing the boundaries of customer education and technology. In our latest experiment, Adam dove headfirst into the world of AI-generated content using Google’s NotebookLM. But he didn’t stop there, and channeled…
CELab Ep 147 – CELab 2024 Wrapped – Part 2
As the year comes to a close, we reflect on the top episodes of 2024 and make some bold predictions for the year ahead. What were our five most popular episodes of the year and…
CELab Ep 146 – CELab 2024 Wrapped
In this episode, we reflect on the eventful year of 2024 for the CELab podcast. Dave shares his experiences as an independent consultant, highlighting the diverse range of customer education challenges he has tackled, from…
CELab Ep 145 – Craig Hewitt – The Future of Podcasting and Customer Growth
How does podcasting help Customer Education? In this episode we welcome Craig Hewitt, the founder of Castos, a podcast hosting and production platform. We dive into the ever-evolving landscape of content creation, distribution, and how…
CELab Ep 144 – Cultivating a Culture of Learning: Trimble’s Innovative Approach to Customer Education
In this episode of CELab, we broaden our conversation about inspiring a “culture of learning” that inspires innovation. We dive deep with Leila Ishtayeh Colburn, the Learning Platform Enablement Leader at Trimble, and Owen Chamberlain,…
CELab Ep 143 – Neel Balar – Clueso – Revolutionizing Customer Education with AI-Powered Video Creation
In this episode we had the pleasure of speaking with Neel Balar, the co-founder of Clueso. Clueso is a platform that aims to revolutionize the way Customer Education content is created, offering a fast and…
CELab – Ep 142 – Samantha Murray – Boomeranging Back into Customer Ed
In this episode, we invite Samantha Murray discuss her journey of boomeranging back to Customer Education where we explore the importance of consolidating customer education programs, the challenges in the industry, and the need for…
CELab – Ep 141 – Rethinking Customer Education Strategy: The Power of Active Listening
In this episode, Dave Derington and Adam Avramescu explore the role of strategy and active listening in the field of customer education. They challenge the notion that rigid frameworks and pre-defined strategies are the key…