Check out our previous episodes of the CELab podcast!
Episode 123 – CLOWN LAB
What can Clown Core teach us about Customer Education? Every year, Adam and Dave take some time to clown around and have a little fun. So have you ever stumbled into a musical rabbit hole…
Episode 122 – 2023 Wrap-Up and 2024 Predictions
It’s the end of 2023! This year we experienced the continuation of the economic trends we saw in 2022, watched complex and troubling geopolitics unfold, experienced more tech layoffs and a difficult fundraising environment, and…
Episode 121 – Customer Education Report Season 2023
What’s the “State of Customer Education”? Each year Adam and Dave take time to review reports focused on education in B2B SaaS and pull forward the key themes and trends as reported by institutions and…
Episode 120 – Barry Kelly – Thought Industries – The Headless LMS and the Future of Learning
Are you prepared to transform the way you perceive learning and interaction with technology? We’re thrilled to share fascinating insights from Barry Kelly, CEO of Thought Industries, on the future of customer education. Barry, with…
Ep 119 – Alessio Artuffo – Docebo and AI-Powered Customer Education
We’re always excited to talk with leaders about their platforms and roadmap – and this episode is no exception. You’ll want to join us to learn how Docebo is leading the way with AI-powered Customer…
CELab – Ep 118 – Sourabh Bajaj – AI and Customer Education
In this episode, Sourabh Bajaj, an expert in AI, explores the role of artificial intelligence in customer education. He discusses his background in AI, its early use in the postal service for handwriting detection, and…
Ep 117 – Strigo and the Next Generation of Virtual Instructor Led Training
Instructor-led training has always been a core part of the customer education program. With COVID hitting in 2020 there was a strong shift to VILT (Virtual Instructor-Led Training), companies started using whatever tools were at…
Ep 116 – Treion Muller – The Rise of the Mutant Learner
What is a Mutant Learner? In this episode of the CELab podcast, we welcome #1 International Best Selling Author Treion Muller to the show to talk about his recent book, “The Rise of the Mutant…
Ep 115 – Shellie Grieve – Cohort Learning in Customer Education
In this episode, Dave Derington chats with Shellie Grieve, the Director of Collaborative Learning at ServiceNow. You’ll hear about the landscape of cohort learning and its role in customer education, the impact of the pandemic…
Ep 114 – Alessandra Marinetti – Change Management and its Role in Customer Education
In this episode, Adam Avramescu takes a deep dive into Change Management with Alessandra Marinetti – Global Head of Education and Enablement at Asana. Change Management is, as Alessandra shares – “the ability to enable…