In this episode we discuss the “Rise of the Customer” with Sandi Lin, CEO and Founder at Skilljar. Educating your customers, while not a new concept, is a muscle that many Software-as-a-Service companies haven’t flexed. Listen in as Sandi shares her insight into the latest trends in Customer Education.
Recent Episodes
- Episode 153 – [Feed Drop] CXetera – Should CSMs do training?
- Episode 152 – NetExam – Beyond Customer Training: Demystifying Channel Partner Education
- CELab – Ep 151 – Elli Neeld – Building AI Chatbots for CX
- CELab – Ep 150 – Celebrating 150 Episodes – Reflections on our Journey in Customer Education
- CELab – Ep 149 – Julie Cochrane – Balancing Instructor-Led Delivery Costs with Customer Value: A Pricing Playbook