In this electrifying episode of CELab, Adam and Dave take the opportunity to share insights and learnings from Gainsight Pulse 2025, unpacking the transformative landscape of customer education and digital success. Through candid conversations and expert insights, Dave reveals how leading organizations are reimagining customer learning in an era of AI, scaled digital experiences, and integrated customer success strategies.

Join Adam Avramescu and Dave Derington as they dissect the conference’s key moments, exploring the critical intersection of community, education, and technology. From Gainsight’s strategic acquisitions to the challenges of creating meaningful digital learning experiences, this episode offers a roadmap for customer education professionals navigating the complex world of modern customer success.

Key Topics:

• Gainsight’s acquisition of Skilljar and its implications
• AI’s role in customer education content creation
• Scaling digital customer success strategies
• Integrating education, community, and product experiences
• Challenges of creating high-quality digital learning at scale
• The future of customer success operating systems