As the year comes to a close, we reflect on the top episodes of 2024 and make some bold predictions for the year ahead. What were our five most popular episodes of the year and why did they matter?

Some of our top hits this year featured Customer Education leaders like Katie Felton and Dan Ennis, to thought-provoking discussions on the intersection of digital customer success and community, these episodes are packed with practical wisdom and cutting-edge insights. But the real showstopper was Julie Dirksen, author of the legendary “Design for How People Learn” – a must-listen for anyone serious about behavior change in customer education.

Key Takeaways:

• Customer education is becoming more integrated with digital customer success, community, and other teams
• AI is making waves, but the real value comes from understanding its capabilities and limitations
• Efficiency and automation are key, but don’t forget the human touch in content creation
• The customer education job market is heating up, with a focus on leveraging AI tools

What’s in store for 2025? As usual, we have some bold predictions, from the continued evolution of digital CX to the rise of AI-powered content workflows. One thing’s for sure – the future of customer education is looking brighter than ever. Buckle up as we wrap up 2024 with style, panache, and extreme prejudice.