When companies start their first customer academies and education programs, they’re often filled with boring and irrelevant material that doesn’t resonate with customers, and doesn’t really help them get on board. Why is this? Matt Mulholland from Miro has a theory and shares his hypotheses based on his work as a CSM and customer educator responsible for building Miro’s academy programs.
Recent Episodes
- Episode 130 – Katie Felton on Education Pricing and Packaging
- Episode 129 – Mindy Barenblat – So Much Joy in Pricing
- Episode 128 – Emily Brogan – Customer First Thinking
- Ep 127 – Brian Oblinger – Community and Customer Education are Better Together
- Episode 126 – Jesse Evans – Collaborating with Product Teams and Getting Buy-In