How do you get from 6th grade science to a role leading Customer Education at Notion? It’s a great story that’s behind the evolution of customer education at Notion, where our guest – Zoe Ludwig – focused on bridging the gap between product adoption and user success. From emphasizing the importance of understanding the audience’s needs – to codifying knowledge to create a single source of truth for users check out this episode with so many topics including:
- Transitioning from teaching to customer education leader at Notion.
- Customer education strategies for a consumer-grade product.
- Product education and user adoption strategies for a digital note-taking tool.
- Using education content to drive marketing goals
- Infusing education with storytelling and brand elements to make Notion content engaging
- Creating high-quality content for Notion, including visuals, guidelines, and community partnership for new feature launches
- Leveraging user-generated content in Notion’s education programs
- Using education to drive product usage and measuring ROI through experimentation
- Product education and experimentation with different content formats
- Using AI for content development, including generating bullet points, expanding on ideas, and rewriting in a specific tone.
- Using Notion for content development workflows.
Here’s a link to the Education Template mentioned in the episode!