Our next “State of the Industry” report review comes from Forrester and Intellum with their 2019 paper: “Increase Revenue and Improve Customer Retention Through Customer Education Programs”. This report differs from previous ones in that it focuses on how Customer Education programs can contribute to revenue and customer retention. Customer Education is growing, driving a measurable impact in bottom-line revenue, customer retention, and support costs.
Recent Episodes
- CELab – Ep 159 – Pulse 2025 Customer Education Recap: AI, Scaling, and Digital Success
- CELab – Ep 158 – Jeremy Davis at Cloudshare – Virtual Labs: The Game-Changer in Customer Education Technology
- CELab – Ep 157 – Alex Levin – AI Agents: Reimagining Customer Interactions
- CELab – Ep 156 – Kevin Dunn – Harnessing AI & Operating Models for Scalable Customer Education
- Episode 155 – Todd Kirk @ Brainstorm – “The Two-Hump Problem”