In this episode we look at Skilljar’s 2020 Customer Education Benchmarks and Trends report. This report is one of the most comprehensive to-date featuring insights from over 250 customer and partner education teams. Come listen to our response to this report’s insights related to COVID-19 impacts, budgets, target audiences, training formats and engagement, completion rates, monetization strategies, and more!
Recent Episodes
- CELab – Ep 142 – Samantha Murray – Boomeranging Back into Customer Ed
- CELab – Ep 141 – Rethinking Customer Education Strategy: The Power of Active Listening
- CELab – Ep 140 – Dan Ennis – Bridging the Gap – Collaboration Between Digital Customer Success and Customer Education
- CELab – Ep 139 – Melissa Kruminas @ Docebo – Building Value-Led / Product-Supported Customer Education
- CELab – Ep 138 – Michele Wiedemer – The Learner-Centered Design Model – Part 2