In this episode we react as we discover that “only 14% of respondents believed that their customers were adequately trained.” Join us as we break down a report from Thought Industries and Claire Schooley (formerly of Forrester Research) that gives us an eye into what training professionals really think about the State of Customer Training in 2020.
Recent Episodes
- Episode 129 – Mindy Barenblat – So Much Joy in Pricing
- Episode 128 – Emily Brogan – Customer First Thinking
- Ep 127 – Brian Oblinger – Community and Customer Education are Better Together
- Episode 126 – Jesse Evans – Collaborating with Product Teams and Getting Buy-In
- CELab – Ep 125 – Julie Dirksen – Designing Learning for Behavior Change