In this episode we react as we discover that “only 14% of respondents believed that their customers were adequately trained.” Join us as we break down a report from Thought Industries and Claire Schooley (formerly of Forrester Research) that gives us an eye into what training professionals really think about the State of Customer Training in 2020.
Recent Episodes
- CELab – Ep 142 – Samantha Murray – Boomeranging Back into Customer Ed
- CELab – Ep 141 – Rethinking Customer Education Strategy: The Power of Active Listening
- CELab – Ep 140 – Dan Ennis – Bridging the Gap – Collaboration Between Digital Customer Success and Customer Education
- CELab – Ep 139 – Melissa Kruminas @ Docebo – Building Value-Led / Product-Supported Customer Education
- CELab – Ep 138 – Michele Wiedemer – The Learner-Centered Design Model – Part 2