In this episode we kick off a new series that focuses on “The State of Customer Education” in 2020. We take a deep dive into Maria Manning-Chapman’s report for the Technology Services Industry Association, or TSIA.
Recent Episodes
- CELab – Ep 190 – The Secret to Speed Isn’t More Content: Mikaron Fortier on Customer Education Through an OD Lens
- CELab – Ep 189 – Stop Throwing Content at the Problem: Talya Reynolds on Contextual, Data-Driven Product Education
- CELab – Ep 188 – Customer Education Doesn’t Have a Confidence Problem – It Has a Visibility Problem: Irana Wasti of Thought Industries
- CELab – Ep 187 – Customer Education Comes First: How Anna-Lena Kress Flipped the Content Flow at quantilope
- CELab – Ep 186 – Build Once, Distribute Many: Stop Making Your Customers Come to You