We like to say that Customer Education is the Scale Engine of Customer Success, but the reality is that many CS teams put little attention on Education. In this episode of CELab, Donna Weber shares her thoughts on how Customer Education can make an incredible impact on your customers. Listen in to learn how you can take the next steps to building scalable education programs – and why it matters to your bottom line!
Recent Episodes
- CELab – Ep 142 – Samantha Murray – Boomeranging Back into Customer Ed
- CELab – Ep 141 – Rethinking Customer Education Strategy: The Power of Active Listening
- CELab – Ep 140 – Dan Ennis – Bridging the Gap – Collaboration Between Digital Customer Success and Customer Education
- CELab – Ep 139 – Melissa Kruminas @ Docebo – Building Value-Led / Product-Supported Customer Education
- CELab – Ep 138 – Michele Wiedemer – The Learner-Centered Design Model – Part 2