We like to say that Customer Education is the Scale Engine of Customer Success, but the reality is that many CS teams put little attention on Education. In this episode of CELab, Donna Weber shares her thoughts on how Customer Education can make an incredible impact on your customers. Listen in to learn how you can take the next steps to building scalable education programs – and why it matters to your bottom line!
Recent Episodes
- Episode 41 – Intellum and Forrester show how to Increase Revenue and Improve Customer Retention Through Customer Education Programs
- Episode 40 – Skilljar – 2020 Customer Education Benchmarks and Trends Report
- Episode 39 – Thought Industries – 2020 State of Customer Training Report
- Episode 38 – The State of Education Services 2020 – Part 1
- Episode 37 – Delightful Learning and Gamification with Daniel Quick