In this episode, Adam covers fundamental instructional theories that Customer Education professionals use, starting with the Kirpatrick Model, named for Dr. Donald Kirpatrick (1924 – 2014), used to evaluate the outcomes and effectiveness of training.
Recent Episodes
- Episode 129 – Mindy Barenblat – So Much Joy in Pricing
- Episode 128 – Emily Brogan – Customer First Thinking
- Ep 127 – Brian Oblinger – Community and Customer Education are Better Together
- Episode 126 – Jesse Evans – Collaborating with Product Teams and Getting Buy-In
- CELab – Ep 125 – Julie Dirksen – Designing Learning for Behavior Change