In this episode, Adam covers fundamental instructional theories that Customer Education professionals use, starting with the Kirpatrick Model, named for Dr. Donald Kirpatrick (1924 – 2014), used to evaluate the outcomes and effectiveness of training.
Recent Episodes
- CELab – Ep 141 – Rethinking Customer Education Strategy: The Power of Active Listening
- CELab – Ep 140 – Dan Ennis – Bridging the Gap – Collaboration Between Digital Customer Success and Customer Education
- CELab – Ep 139 – Melissa Kruminas @ Docebo – Building Value-Led / Product-Supported Customer Education
- CELab – Ep 138 – Michele Wiedemer – The Learner-Centered Design Model – Part 2
- Ep 137 – Michele Wiedemer – The Learner-Centered Design Model – Part 1