In this episode, Adam covers fundamental instructional theories that Customer Education professionals use, starting with the Kirpatrick Model, named for Dr. Donald Kirpatrick (1924 – 2014), used to evaluate the outcomes and effectiveness of training.
Recent Episodes
- CELab – Ep 158 – Jeremy Davis at Cloudshare – Virtual Labs: The Game-Changer in Customer Education Technology
- CELab – Ep 157 – Alex Levin – AI Agents: Reimagining Customer Interactions
- CELab – Ep 156 – Kevin Dunn – Harnessing AI & Operating Models for Scalable Customer Education
- Episode 155 – Todd Kirk @ Brainstorm – “The Two-Hump Problem”
- Episode 154 – From CSM Overload to Scaled Digital Success: How Bionic Advertising Systems Built a Game-Changing Customer Academy in Months