Welcome to Part II of an important discussion between host Adam Avramescu, VP of Customer Education at Personio, and Stephanie Pellegrino, who leads Customer Education at Gong. Adam and Stephanie give an unfiltered view into the industry as hiring managers.
You’ll hear Steph share her insights on the art of interviewing for customer education roles. She points out that the most important part at any step of the process is doing your homework – whether you’re contacting a LinkedIn connection or preparing for common interview questions. She’ll help you understand the nuances of instructional design interviews and the role of recruiters. Pellegrino also emphasizes the importance of tactfulness when asking questions during an interview and the mutual respect that should be present between hiring managers and candidates throughout the process.
About the Show
CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad advice that stop growth dead in its tracks.
Listen in as we discuss:
- Tips for interviewing in customer education
- Preparing for common interview questions
- Selfless listening tours for understanding roles
- Crafting thoughtful questions for hiring managers
- Nuances of instructional design interviews
- Balancing evidence-based learning and quick iteration
- Interview Techniques and the Recruiter’s role
- Preparation and tact when asking questions
- Hierarchy of specificity when asking questions
- Effective job application processes
- Mutual respect between hiring managers and candidates
- Closing comments – succeeding in interviews
- And – please – if you’ve found value in this podcast, share with your friends, your peers, and your network to help us “Find the Others”!
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