In this episode we kick off a new series that focuses on “The State of Customer Education” in 2020. We take a deep dive into Maria Manning-Chapman’s report for the Technology Services Industry Association, or TSIA.
Recent Episodes
- CELab – Ep 157 – Alex Levin – AI Agents: Reimagining Customer Interactions
- CELab – Ep 156 – Kevin Dunn – Harnessing AI & Operating Models for Scalable Customer Education
- Episode 155 – Todd Kirk @ Brainstorm – “The Two-Hump Problem”
- Episode 154 – From CSM Overload to Scaled Digital Success: How Bionic Advertising Systems Built a Game-Changing Customer Academy in Months
- Episode 153 – [Feed Drop] CXetera – Should CSMs do training?