In this episode we kick off a new series that focuses on “The State of Customer Education” in 2020. We take a deep dive into Maria Manning-Chapman’s report for the Technology Services Industry Association, or TSIA.
Recent Episodes
- Episode 152 – NetExam – Beyond Customer Training: Demystifying Channel Partner Education
- CELab – Ep 151 – Elli Neeld – Building AI Chatbots for CX
- CELab – Ep 150 – Celebrating 150 Episodes – Reflections on our Journey in Customer Education
- CELab – Ep 149 – Julie Cochrane – Balancing Instructor-Led Delivery Costs with Customer Value: A Pricing Playbook
- Ep 148 – Roasting the Robot CELabs Live Commentary on AI-Generated Content