We’re back for Part 2 (of 3!) of our discussion on Peter Honebein‘s book, “Strategies for Effective Customer Education“. If you haven’t listened to Part 1, check it out now. We pick up the thread and continue exploring:

• Intuitive product design and user experience
• The “art of the possible” and gap analysis
• How to connect with our customers
• Crossing the chasm!
• Correcting consumer misconceptions
• How to look at the customer journey
• Product systems and customer support
• How to integrate customer education into a product

Part 3 is coming soon and we’re moving quickly towards our 100th Episode!