We’re back for Part 2 (of 3!) of our discussion on Peter Honebein‘s book, “Strategies for Effective Customer Education“. If you haven’t listened to Part 1, check it out now. We pick up the thread and continue exploring:

  • Intuitive product design and user experience
  • The “art of the possible” and gap analysis
  • How to connect with our customers
  • Crossing the chasm!
  • Correcting consumer misconceptions
  • How to look at the customer journey
  • Product systems and customer support
  • How to integrate customer education into a product

Part 3 is coming soon and we’re moving quickly towards our 100th Episode!

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