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Tag: Customer Education Maturity Model

Episode 56 – Michael Harnum from @ESGsuccess Tells Us Why Customer Education and Customer Success are Really the Same Business and Walks Us Through a Maturity Model for Both

  • March 5, 2021
  • Tagged as: Adam Avramescu, Customer Education, Customer Education Maturity Model, Customer Success as a Service, Dave Derington, Engagement, ESG, Michael Harnum, SaaS, Sales, Subscription
https://episodes.castos.com/celabs/CELab-Ep-56-Michael-Harnum-of-ESG.mp3

On this episode of CELab we continue both our CEO Series and Customer Success Series as Michael Harnum, CEO of ESG Success, walks us through his journey to Customer Success as a Service. Typically, Education…

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The CELab CEO Series

This is a series of episodes where we focused on the CEO perspective upon Customer Education.

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  • Episode 44 – Chip Ramsey – Start with Science
  • Episode 36 – Jonathan Anderson and the Power of UI in Product Adoption
  • Episode 34 – Wendy Hamilton Explains How Video is the Key to Customer Education
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