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Tag: Engagement

CELab: The Customer Education Lab

CELab Ep 145 – Craig Hewitt – The Future of Podcasting and Customer Growth

November 29, 2024
Tagged as: AI, brand growth, content creation, Customer Education, Dave Derington, distribution, Engagement, Marketing, media, media strategy, omni-channel, podcasting, scaling, short-form content, Twitch, YouTube

How does podcasting help Customer Education? In this episode we welcome Craig Hewitt, the founder of Castos, a podcast hosting and production platform. We dive into the ever-evolving landscape of content creation, distribution, and how…

CELab: The Customer Education Lab

Episode 56 – Michael Harnum from @ESGsuccess Tells Us Why Customer Education and Customer Success are Really the Same Business and Walks Us Through a Maturity Model for Both

March 5, 2021
Tagged as: Adam Avramescu, Customer Education, Customer Education Maturity Model, Customer Success as a Service, Dave Derington, Engagement, ESG, Michael Harnum, SaaS, Sales, Subscription

On this episode of CELab we continue both our CEO Series and Customer Success Series as Michael Harnum, CEO of ESG Success, walks us through his journey to Customer Success as a Service. Typically, Education…