Check out our previous episodes of the CELab podcast!
Episode 54 – Eugene Lee Takes the Investor View on Customer Education
What are venture capitalists thinking about the potential for Customer Education and Customer Success? As the industry becomes more profitable, we’ve seen more investment activity in the space. Eugene Lee from OMERS Ventures joins us…
Episode 53 – Exploring Consolidated Learning Strategies with Ted Blosser
One theme that’s on the minds of many Customer Education professionals is learning how to “bridge the divide” between our teams and other education-focused teams. In Episode 19 (Sharing with Others) we kicked off this…
Episode 52 – What Can David Bowie Teach Us About Customer Education
In 2019 we did our first “pause and reflect” style episode over the holidays, which was one of our top five episodes of all time. With this episode we, once again, let loose and do…
Episode 51 – COGNITION 2020 – 6 Principles to Building a Customer Education Program
On October 6th, we presented – live – at Thought Industries’ COGNITION 2020. This was a great event with many leaders from our Customer Education category. In this recording we unveil our Customer Education Manifesto….
Episode 50 – CELab Anniversary Special
In this episode, we’re celebrating some milestones from CELab! First, we are celebrating two amazing years of working out loud. We kicked off our very first episode, “Getting Started with Customer Education” on November 11th,…
Episode 49 – Customer Education Conferences Recap 2020
This is the time of year where we see conferences like DevLearn (which we spoke at last year), The Guild’s Learning Conference, and this year, for the first time ever, we had a three-week run…
Episode 48 – CELab Live Mailbag
In October we attended Skilljar Connect 2020 and hosted a Live Mailbag episode at the event! Attendees submitted really amazing questions. We couldn’t tackle them all – so stay tuned for yet another Mailbag episode…
Episode 47 – Carla Torgerson Explains Microlearning for Customer Education Professionals
In this “mini” episode, we focus on microlearning and share some things we learned from one of the industry experts on the subject. At DevLearn 2019, we had the great opportunity to talk with Carla…
Episode 46 – Instructional Design 101 – Bloom’s Taxonomy
Welcome back to Instructional Design 101, where we’ll ask whether Customer Educators need to care about Bloom’s Taxonomy. What’s that, you ask? Bloom’s Taxonomy, created in 1956 by educational psychologist Benjamin Bloom, is used by…
Episode 45 – Maria Manning-Chapman – Free and Fee – What Customer Education Professionals Need to Know about Education Services
In this episode of the CELab Podcast, we’re joined by Maria Manning-Chapman, the VP, Education Services Research at TSIA where we expand upon the TSIA’s “State of Education Services 2020” report – which we covered…