Check out our previous episodes of the CELab podcast!
Episode 49 – Customer Education Conferences Recap 2020
This is the time of year where we see conferences like DevLearn (which we spoke at last year), The Guild’s Learning Conference, and this year, for the first time ever, we had a three-week run…
Episode 48 – CELab Live Mailbag
In October we attended Skilljar Connect 2020 and hosted a Live Mailbag episode at the event! Attendees submitted really amazing questions. We couldn’t tackle them all – so stay tuned for yet another Mailbag episode…
Episode 47 – Carla Torgerson Explains Microlearning for Customer Education Professionals
In this “mini” episode, we focus on microlearning and share some things we learned from one of the industry experts on the subject. At DevLearn 2019, we had the great opportunity to talk with Carla…
Episode 46 – Instructional Design 101 – Bloom’s Taxonomy
Welcome back to Instructional Design 101, where we’ll ask whether Customer Educators need to care about Bloom’s Taxonomy. What’s that, you ask? Bloom’s Taxonomy, created in 1956 by educational psychologist Benjamin Bloom, is used by…
Episode 45 – Maria Manning-Chapman – Free and Fee – What Customer Education Professionals Need to Know about Education Services
In this episode of the CELab Podcast, we’re joined by Maria Manning-Chapman, the VP, Education Services Research at TSIA where we expand upon the TSIA’s “State of Education Services 2020” report – which we covered…
Episode 44 – Chip Ramsey – Start with Science
In this episode we talk with Chip Ramsey – Founder and CEO of Intellum and one of the early pioneers in our field with the first ever platform for Customer Education. We talk about the transition…
Episode 43 – Mailbag – Part 2 – Where Does Customer Education Belong?
Part 2 of our Customer Education Mailbag episode continues the conversation with our listeners. How do Content Developers become more self-sufficient with their LMS? How many people can we expect to join a new program?…
Episode 42 – Customer Education Mailbag – Part 1
Early listeners will remember that we used to do a segment on the show called “Customer Education Mailbag” where we would answer a quick question at the end of the episode, usually unrelated to the…
Episode 41 – Intellum and Forrester show how to Increase Revenue and Improve Customer Retention Through Customer Education Programs
Our next “State of the Industry” report review comes from Forrester and Intellum with their 2019 paper: “Increase Revenue and Improve Customer Retention Through Customer Education Programs”. This report differs from previous ones in that…
Episode 40 – Skilljar – 2020 Customer Education Benchmarks and Trends Report
In this episode we look at Skilljar’s 2020 Customer Education Benchmarks and Trends report. This report is one of the most comprehensive to-date featuring insights from over 250 customer and partner education teams. Come listen…