Check out our previous episodes of the CELab podcast!
Episode 67 – Developing Content at Scale for Highly Configurable SaaS Products
In Episode 66 of the CELab Podcast we discussed Best Practices for keeping your Customer Education content up-to-date despite the rapid-pace of change that we experience in Software-as-a-Service businesses. But what happens when you also…
Episode 66 – Keeping Content Up to Date
We are back from Summer Break and are entering Season 3 of the CELab Podcast! In this episode. we start to get beyond the Fundamentals into more Advanced material by empathizing with your first “aha!”…
Episode 65 – Customer Education Hiring and Team Structure – Revisited!
Who should I hire for my customer education team? This isn’t a new question. In fact, we first covered this topic on the show – if you can believe it – nearly three years ago!…
Episode 64 – The Scale Engine
In Adam Avramescu’s book, “Customer Education – Why Smart Companies Profit by Making Customers Smarter”, he first introduces that, “Customer Education is your scale engine for Customer Success” (p 11). This concept – the Scale…
Episode 63 – 2021 State of Customer Education Industry: TSIA & Thought Industries Reports
A key part of CELab’s role in the Customer Education Community is to keep you updated on the research and reports coming out of the Customer Education world, especially when they address the state of…
Episode 62 – Debbie Smith – Certification for SaaS Businesses
In this episode we return to the subject of Certification, this time focusing on how to adapt development of programs to meet the breakneck pace of change with growing Software-as-a-Service businesses. Dave interviews Debbie Smith,…
Episode 61 – Sam Cummings – Inspiring, Cultivating, and Distributing Success through Learning
Continuing in our Customer Success series, we dive deep into the thoughts of Sam Cummings, Author, Data Scientist, and Customer Success professional, currently working as an Enterprise CSM at LinkedIn. Education takes many forms in…
Episode 60 – Gagne’s Nine Events of Instruction
In this episode, we return to our Instructional Design 101 series, where we informally cover key concepts from the instructional design world and apply them to customer education. In previous episodes, we’ve covered frameworks like…
Episode 59 – Steve Cornwell Discusses the Evolution of Customer Education and Learning Ops
Steve Cornwell is CEO and Founder of Northpass, the LMS that powers learning experiences for some of the top SaaS, sharing-economy, and subscription-economy companies. He joins us for the return of our CEO series, where…
Episode 58 – Orchestrated Onboarding with Donna Weber
Does Onboarding Matter? That’s what Donna Weber, veteran Customer Education professional and President of Springboard Solutions firmly asserts in her new book, Onboarding Matters! She says: “Onboarding is the most important part of the customer…