Check out our previous episodes of the CELab podcast!
Episode 44 – Chip Ramsey – Start with Science
In this episode we talk with Chip Ramsey – Founder and CEO of Intellum and one of the early pioneers in our field with the first ever platform for Customer Education. We talk about the transition…
Episode 43 – Mailbag – Part 2 – Where Does Customer Education Belong?
Part 2 of our Customer Education Mailbag episode continues the conversation with our listeners. How do Content Developers become more self-sufficient with their LMS? How many people can we expect to join a new program?…
Episode 42 – Customer Education Mailbag – Part 1
Early listeners will remember that we used to do a segment on the show called “Customer Education Mailbag” where we would answer a quick question at the end of the episode, usually unrelated to the…
Episode 41 – Intellum and Forrester show how to Increase Revenue and Improve Customer Retention Through Customer Education Programs
Our next “State of the Industry” report review comes from Forrester and Intellum with their 2019 paper: “Increase Revenue and Improve Customer Retention Through Customer Education Programs”. This report differs from previous ones in that…
Episode 40 – Skilljar – 2020 Customer Education Benchmarks and Trends Report
In this episode we look at Skilljar’s 2020 Customer Education Benchmarks and Trends report. This report is one of the most comprehensive to-date featuring insights from over 250 customer and partner education teams. Come listen…
Episode 39 – Thought Industries – 2020 State of Customer Training Report
In this episode we react as we discover that “only 14% of respondents believed that their customers were adequately trained.” Join us as we break down a report from Thought Industries and Claire Schooley (formerly…
Episode 38 – The State of Education Services 2020 – Part 1
In this episode we kick off a new series that focuses on “The State of Customer Education” in 2020. We take a deep dive into Maria Manning-Chapman’s report for the Technology Services Industry Association, or…
Episode 37 – Delightful Learning and Gamification with Daniel Quick
In this episode we feature a fireside chat with Daniel Quick, Head of Customer Education at Asana. How can you really leverage what we’ve learned about game design and apply it to Education and Learning? …
Episode 36 – Jonathan Anderson and the Power of UI in Product Adoption
In this episode of our CEO Series, Adam speaks with Jonathan Anderson, Co-Founder and CEO of Candu on the Power of the User Interface in your Product Adoption journey.
Episode 35 – A Time to Shine – Customer Education Best Practices for Dark Days
In March 2020, we are experiencing the world’s largest work from home “experiment”. In dark days of a global pandemic, how can Customer Education Professionals shine a little light? Join us as we share how…