Check out our previous episodes of the CELab podcast!
Episode 29 – Skilljar Connect Recap
In this episode we share our experiences with one of the first “true” Customer Education events in our industry – Skilljar Connect 2019. Tune in to hear why this should be on your radar for…
Episode 28 – DevLearn 2019 Recap
In this episode, Adam and Dave recap their experiences with DevLearn 2019! For Customer Education Professionals, this is an interesting event to check out, so join us as we explain what you can expect and…
Episode 27 – Measuring ROI by Collecting, Connecting, and Visualizing Data
In this episode, Adam and Dave re-present the talk they gave at DevLearn 2019 in glorious Las Vegas, Nevada. Want to learn how to get a seat at the leadership table? Return-on-Investment for Customer Education…
Episode 26 – Mason Levy – How Conversational AI Helps your Customer Education Program
In this episode, we talk with Mason Levy – CEO of Swivl about Artificial Intelligence and Machine Learning. Sound scary? Is this the start of Skynet? Absolutely not. Listen in to learn how Artificial Intelligence…
Episode 25 – Why You Need a Customer Education Program
This episode is a rebroadcast of an interview hosted by Nikki Engel of Northpass with Adam Avramescu where Adam shares the tale of why you need a Customer Education program. If your company is on…
Episode 24 – Matt Mulholland – Why Most Customer Education is Boring
When companies start their first customer academies and education programs, they’re often filled with boring and irrelevant material that doesn’t resonate with customers, and doesn’t really help them get on board. Why is this? Matt…
Episode 23 – The Myths and Misconceptions of Certification – Part 2
In our last episode, we talked about Certifications can become a huge pillar of your Customer Education program, so they can be daunting to think about. How do you think about building the right certification…
Episode 22 – The Myths and Misconceptions of Certification – Part 1
Certifications can become a huge pillar of your Customer Education program, so they can be daunting to think about. How do you think about building the right certification program for your business? That’s what we’ll…
Episode 021 – Instructional Design 101: The Kirkpatrick Model
In this episode, Adam covers fundamental instructional theories that Customer Education professionals use, starting with the Kirpatrick Model, named for Dr. Donald Kirpatrick (1924 – 2014), used to evaluate the outcomes and effectiveness of training.
Episode 020 – Scalable Onboarding and Education Programs for Customer Success
We like to say that Customer Education is the Scale Engine of Customer Success, but the reality is that many CS teams put little attention on Education. In this episode of CELab, Donna Weber shares…