Image courtesy DALL-E 2

With this episode, we’re joined by Tiffany Taylor to talk about the overlap between Customer Success and Customer Education. Tiffany leads both the Customer Success and Customer Education practices at Handshake, and what better way to discuss:

  • The role of education in implementation
  • Leading and lagging lagging indicators
  • Investing in customer education and customer success
  • Making customer education a part of the solution
  • How customer education is the scale engine of customer success
  • How to cultivate a community of customers

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