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Tag: Niyati Shah

  • CELab: The Customer Education Lab

Episode 87 – Niyati Shah – The Area Under the Curve

  • November 5, 2022
  • Tagged as: Calculus, Crossing the Chasm, Customer Education, Customer Success, Dave Derington, Niyati Shah, SaaS, Scale
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https://episodes.castos.com/celabs/7212cd9f-7d84-4aaf-9f51-df00e985b87b-CELab-Ep-87-Niyati-Shah.mp3
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Many people ask exactly how Customer Education can drive Revenue, reduce Churn, decrease Support tickets, and much more. Is it magic? Is it secret technology? Nope. It’s actually not. It’s Calculus. Seriously. In this episode…

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