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Tag: User Experience

  • CELab: The Customer Education Lab

CELab – Episode 161 – From Frustration to Innovation: Transforming Customer Education with Parta

  • July 18, 2025
  • Tagged as: Adam Avramescu, AI search, Andrew Matsiavin, branding, Collaboration, Content Development, custom education, Customer Education, efficiency gains, learning content, Localization, Parta.io, product updates, Skilljar integration, User Experience, vendor partnership
https://episodes.castos.com/celabs/2092215/c1e-51d1i17o76hrxo9z-5zoxx0nkt5ww-0thqov.mp3

In this episode of CELab, co-host Adam Avramescu and special guest star Beaker Tincher from Personio sit down with Andrew Matsiavin, co-founder of Parta.io, to share the story of how their partnership transformed their approach…

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  • CELab: The Customer Education Lab

CELab – Ep 151 – Elli Neeld – Building AI Chatbots for CX

  • February 22, 2025
  • Tagged as: Adam Avramescu, AI chatbots, Customer Education, Customer Experience, Customer Satisfaction, Customer Support, Data Sources, Implementation, Optimization, Proactive Education, Resolution Rate, User Experience
https://episodes.castos.com/celabs/1980088/c1e-owjwuv6v14sg0o01-ww6rnn2jidxr-ke6mu2.mp3

In this conversation, Adam Avramescu and Elli Neald discuss the evolution of customer education and support through the implementation of AI chatbots. They explore the challenges faced in the “old-school” customer support models, the transition…

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Recent Posts

  • CELab – Episode 162 – AI, Automation, and the Future of Customer Education: Breaking Down Silos with Eric Mistry
  • CELab – Episode 161 – From Frustration to Innovation: Transforming Customer Education with Parta
  • CELab – Ep 160 – Randon Ruggles and The Secret to Customer Education Success: Short-Form Video, Data, and Team Synergy
  • CELab – Ep 159 – Pulse 2025 Customer Education Recap: AI, Scaling, and Digital Success
  • CELab – Ep 158 – Jeremy Davis at Cloudshare – Virtual Labs: The Game-Changer in Customer Education Technology
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