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CELab: The Customer Education Lab

CELab – Ep 180 – Lila Krutel – How MCP + AI Are Shifting Power Back to Customer Education Leaders

May 5, 2026
Tagged as: AI applications, AI assistants, certification correlation, Customer Education, data analysis, data hygiene, data queries, digital customer success, Gainsight, training engagement, training impact

In this episode of the Customer Education Lab we sit down with longtime friend and customer education leader Lila Krutel at Skilljar by Gainsight to unpack how MCP (Model Context Protocol) and modern AI tools…

Tag: AI assistants

CELab – Ep 180 – Lila Krutel – How MCP + AI Are Shifting Power Back to Customer Education Leaders

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