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Tag: Kirkpatrick Model

  • CELab: The Customer Education Lab

Episode 88 – Jasonda Desmond – The Business Impact of Customer Education

  • November 19, 2022
  • Tagged as: Adam Avramescu, Customer Education, Customer Success, Customer Support, Dave Derington, Jasonda Desmond, Kirkpatrick Model, Measurement, Product Adoption, ROI, SaaS, Time to First Value
https://episodes.castos.com/celabs/ab512081-7ebe-49fc-a2d9-b677f4ce0e89-CELab-Ep-87-Jasonda-Desmond-.mp3

Customer Education is an increasingly important tool in a Software Exec’s toolkit. As programs grow and mature, we sometimes have a “seat at the table”. Wise B2B SaaS Execs will ask you questions such as,…

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