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Tag: Proactive Education

  • CELab: The Customer Education Lab

CELab – Ep 151 – Elli Neeld – Building AI Chatbots for CX

  • February 22, 2025
  • Tagged as: Adam Avramescu, AI chatbots, Customer Education, Customer Experience, Customer Satisfaction, Customer Support, Data Sources, Implementation, Optimization, Proactive Education, Resolution Rate, User Experience
https://episodes.castos.com/celabs/1980088/c1e-owjwuv6v14sg0o01-ww6rnn2jidxr-ke6mu2.mp3

In this conversation, Adam Avramescu and Elli Neald discuss the evolution of customer education and support through the implementation of AI chatbots. They explore the challenges faced in the “old-school” customer support models, the transition…

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