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Tag: Product Adoption

CELab: The Customer Education Lab

Episode 153 – [Feed Drop] CXetera – Should CSMs do training?

March 27, 2025
Tagged as: Adam Avramescu, Coffee habits, cost to serve, CSM roles, CSM training, Customer Education, customer engagement, Customer Experience, customer outcomes, Customer Success, Customer Training, Dee Kapila, market specificity, operational efficiency, personality matters, Product Adoption, professional development, Professional Services, QBR challenges, scalable training, team optimization, training art, training consistency, training customization., training efficiency, training expertise, training quality, training scalability, training sustainability, webinar delivery

This episode is a “feed drop” or crossover episode featuring Adam Avramescu and Dee Kapila‘s new show – CXetera! As our network grows, we will often feature other shows where you can go and continue…

CELab: The Customer Education Lab

Episode 88 – Jasonda Desmond – The Business Impact of Customer Education

November 19, 2022
Tagged as: Adam Avramescu, Customer Education, Customer Success, Customer Support, Dave Derington, Jasonda Desmond, Kirkpatrick Model, Measurement, Product Adoption, ROI, SaaS, Time to First Value

Customer Education is an increasingly important tool in a Software Exec’s toolkit. As programs grow and mature, we sometimes have a “seat at the table”. Wise B2B SaaS Execs will ask you questions such as,…

CELab: The Customer Education Lab

Episode 36 – Jonathan Anderson and the Power of UI in Product Adoption

April 27, 2020
Tagged as: Adam Avramescu, Candu, Customer Education, Jonathan Anderson, Product Adoption, UI, UI Building, UI Patterns

In this episode of our CEO Series, Adam speaks with Jonathan Anderson, Co-Founder and CEO of Candu on the Power of the User Interface in your Product Adoption journey.