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Tag: Product Adoption

CELab: The Customer Education Lab

CELab – Ep 159 – Pulse 2025 Customer Education Recap: AI, Scaling, and Digital Success

June 19, 2025
Tagged as: Adam Avramescu, AI integration, Apple podcasts, audience engagement, community platform, content creation, Customer Education, customer engagement, Customer Experience, customer success lifecycle, customer success operating system, customer success strategy, customer success tools., Dave Derington, deeper learning, digital customer success, digital programs, education community, Gainsight Pulse, Integration, learning ecosystem, LinkedIn, Platforms, podcast website, positive review, processes, Product Adoption, rewards, scaled programs, show notes, Skilljar acquisition, theme music

In this electrifying episode of CELab, Adam and Dave take the opportunity to share insights and learnings from Gainsight Pulse 2025, unpacking the transformative landscape of customer education and digital success. Through candid conversations and…

CELab: The Customer Education Lab

Episode 153 – [Feed Drop] CXetera – Should CSMs do training?

This episode is a “feed drop” or crossover episode featuring Adam Avramescu and Dee Kapila‘s new show – CXetera! As our network grows, we will often feature other shows where you can go and continue…

CELab: The Customer Education Lab

Episode 88 – Jasonda Desmond – The Business Impact of Customer Education

November 19, 2022
Tagged as: Adam Avramescu, Customer Education, Customer Success, Customer Support, Dave Derington, Jasonda Desmond, Kirkpatrick Model, Measurement, Product Adoption, ROI, SaaS, Time to First Value

Customer Education is an increasingly important tool in a Software Exec’s toolkit. As programs grow and mature, we sometimes have a “seat at the table”. Wise B2B SaaS Execs will ask you questions such as,…

CELab: The Customer Education Lab

Episode 36 – Jonathan Anderson and the Power of UI in Product Adoption

April 27, 2020
Tagged as: Adam Avramescu, Candu, Customer Education, Jonathan Anderson, Product Adoption, UI, UI Building, UI Patterns

In this episode of our CEO Series, Adam speaks with Jonathan Anderson, Co-Founder and CEO of Candu on the Power of the User Interface in your Product Adoption journey.