Check out our previous episodes of the CELab podcast!
CELab – Ep 118 – Sourabh Bajaj – AI and Customer Education
In this episode, Sourabh Bajaj, an expert in AI, explores the role of artificial intelligence in customer education. He discusses his background in AI, its early use in the postal service for handwriting detection, and…
Ep 117 – Strigo and the Next Generation of Virtual Instructor Led Training
Instructor-led training has always been a core part of the customer education program. With COVID hitting in 2020 there was a strong shift to VILT (Virtual Instructor-Led Training), companies started using whatever tools were at…
Ep 116 – Treion Muller – The Rise of the Mutant Learner
What is a Mutant Learner? In this episode of the CELab podcast, we welcome #1 International Best Selling Author Treion Muller to the show to talk about his recent book, “The Rise of the Mutant…
Ep 115 – Shellie Grieve – Cohort Learning in Customer Education
In this episode, Dave Derington chats with Shellie Grieve, the Director of Collaborative Learning at ServiceNow. You’ll hear about the landscape of cohort learning and its role in customer education, the impact of the pandemic…
Ep 114 – Alessandra Marinetti – Change Management and its Role in Customer Education
In this episode, Adam Avramescu takes a deep dive into Change Management with Alessandra Marinetti – Global Head of Education and Enablement at Asana. Change Management is, as Alessandra shares – “the ability to enable…
Ep 113 – Caitlin Wood – Scale Success and the Role of Education
In this episode, Caitlin Wood, Senior Director of Customer Success and Enablement at Ironclad, dives into the intricate world of customer education and success. She elucidates the unique structure of Ironclad’s education program, the role…
Ep 112 – Nick Mehta and Steve Cornwell – Digital Customer Education
This is an episode you won’t want to miss – the future is now! Customer Education has a seat at the table and a critical impact on business. In this episode, we talk with Nick…
Episode 111 – Instructional Design 101 – Mayer’s 12 Principles
In this episode, Adam reviews Dr. Richard E. Mayer’s 12 Principles for Multimedia Learning in our Instructional Design 101 series. Dr. Mayer’s research focus is determining how people learn (i.e., the science of learning) and…
Episode 110 – Navigating the Learning Management Systems Marketplace
In this podcast episode, host Dave Derington speaks with John Leh, CEO/Lead Analyst at learning tech research/consulting firm, Talented Learning. Talented Learning provides independent research and analysis on learning management systems (LMS), focusing on extended…
Episode 109 – TechSmith and Project-Based Learning
We are big fans of TechSmith and its products – and TechSmith is a fantastic supporter of the Customer Education community! Today we welcome Matt Pierce and Troy Stein from TechSmith to the show to…