Podcast: CELab: The Customer Education Lab

In this episode, Dave Derington chats with Shellie Grieve, the Director of Collaborative Learning at ServiceNow. You’ll hear about the landscape of cohort learning and its role in customer education, the impact of the pandemic…

In this episode, Adam Avramescu takes a deep dive into Change Management with Alessandra Marinetti – Global Head of Education and Enablement at Asana.  Change Management is, as Alessandra shares – “the ability to enable…

In this episode, Caitlin Wood, Senior Director of Customer Success and Enablement at Ironclad, dives into the intricate world of customer education and success. She elucidates the unique structure of Ironclad’s education program, the role…

This is an episode you won’t want to miss – the future is now!  Customer Education has a seat at the table and a critical impact on business. In this episode, we talk with Nick…

In this episode, Adam reviews Dr. Richard E. Mayer’s 12 Principles for Multimedia Learning in our Instructional Design 101 series. Dr. Mayer’s research focus is determining how people learn (i.e., the science of learning) and…

In this podcast episode, host Dave Derington speaks with John Leh, CEO/Lead Analyst at learning tech research/consulting firm, Talented Learning. Talented Learning provides independent research and analysis on learning management systems (LMS), focusing on extended…

We are big fans of TechSmith and its products – and TechSmith is a fantastic supporter of the Customer Education community! Today we welcome Matt Pierce and Troy Stein from TechSmith to the show to…

Welcome to Part I of a candid discussion between host Adam Avramescu, VP of Customer Education at Personio, and Stephanie Pellegrino, who leads Customer Education at Gong.  You’ll hear about the macroeconomic changes in the…